IT Help Desk Technician Level 1

• Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
• Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction. Log and track all support requests in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance on IT systems and infrastructure.
• Install, configure, and update software and hardware as required.

• High School Diploma or equivalent work experience.
• 0-2 years Helpdesk Technician experience preferred.
• Excellent communication and listening skills required.
• Research and troubleshooting skills.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Pulled from the full job description

• Pet insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Gym membership, Why Schomp:
• Full suite of insurance - medical, dental, vision and life
• Pet insurance, you read that right, insurance for your furry or not so furry friends
• 401(k) with company match
• Paid Time off - Vacation, sick and holidays
• Short term and long term disability
• Accident insurance
• On site Gym/ Gym reimbursement
• Employee Assistance program - counseling, financial and legal advice
• Commitment to your career and professional development
• The best part of automotive: Employees are eligible for discounts on vehicles, parts and service, The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, region- specific benefits.