IT Systems Administrator

Responsible for the design, implementation, support, and continuous improvement of the organization's core IT systems and infrastructure. Serves as the primary escalation point for complex technical issues, leads infrastructure and security initiatives, and reduces recurring support needs through long-term solutions and automation. Primary Responsibilities

• Lead infrastructure improvements to enhance performance, reliability, and scalability.

• Lead migration from on-premises systems (e.g., Exchange 2016) to Microsoft 365 and administer Microsoft

365 services.

• Manage identity and access systems, including Active Directory and Entra ID.

• Develop and maintain cybersecurity and disaster recovery practices aligned with organizational and

regulatory requirements.

• Serve as the primary escalation point for issues exceeding Tier 2 support.

• Lead troubleshooting and resolution of complex, multi-system incidents.

• Conduct root cause analysis and implement long-term solutions to prevent recurring issues.

Other Duties

• Assist in planning and execution of IT projects and infrastructure initiatives.

• Maintain accurate documentation, including system configurations, inventory, and knowledge base articles.

• Assist in the development, implementation, and monitoring of IT policies, procedures, and standards.

• Keep abreast of new technologies and industry trends and evaluate their impact on the organization.

• Perform the duties of the IT Support Analyst or IT Technician as needed.

Technical Skills

• Microsoft Windows: Technical Supporter
• Microsoft Office Suite: Technical Supporter
• Accounting Software: Technical Supporter
• Point of Sale Software: Technical Supporter, * Mobility: Required to stand; frequently walk, climb, stoop, kneel, crouch, crawl.
• Dexterity: Requires hands to manipulate, feel, reach, lift and/or carry.
• Sensory: Able to see objects, colors at close range or distance, peripheral, and depth vision, communicate orally with normal hearing decibel.
• Lifting: Medium work (frequently lifts and/or carries 25 to 50 lbs. using safety measures in place.)
• Driving: The operation of a motorized passenger vehicle or other vehicles such as forklifts.
• Climbing: Such as ladders or scaffolding.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Physical Environment

• Mostly indoors

Other Requirements

• Maintain a reliable vehicle
• Occasional travel within GIWM territory (generally in agency vehicle)
• Occasional participation in evening and weekend on-call rotation (Company phone options provided)
• Occasional availability to work after-hours for special projects
• Occasional Working from a ladder, scissor lift, or other heights

All positions at Goodwill Industries of West Michigan require that the individual possess strong personal motivation/initiative, problem solving orientation, commitment to excellence, an ability to work well with diverse teams, and a strong commitment to our organizational mission. Additionally, this position requires the following:

• Written communication

• Planning & organizing

• Presentation Skills

• Flexibility/adaptability

• Customer Orientation

• Project planning and implementation

• Ability to work independently

Education

• Bachelor's Degree in Information Technology or related field preferred

Experience

• 4-6 years in System administration, infrastructure ownership, and complex issue resolution preferred

Certifications/Licenses

• Valid driver's license and insurance required
• Scissor lift license preferred

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Store discount
• Paid holidays, Perks
• Store discount
• Work for an incredible mission
• Weekly pay
• Paid Time Off & paid holidays
• Insurance: Medical, Dental, Vision, Disability
• Casual dress
• Collaborative work culture

Goodwill Industries of West Michigan is a non-profit organization headquartered in Muskegon, MI. We serve our community by providing employment development services and placement assistance for employment. Our programs are supported with profits generated primarily through the sale of donated goods in our Retail Stores. We have 17 retail stores and 2 employment and training centers operating in a region spanning Manistee to Holland to Cedar Springs.