Site Manager, IT Field Technician
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madrid Inscribirse en esta oferta Date Posted: 2026-06-29 Country: Spain Location: ES-M-MADRID-BARAJAS AIRPORT-CUST ~ Av de la Hispanidad ~ BARAJAS AIRPORT (External Site) Position Role Type: Unspecified The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management. This role is an on-site role and will be located with our Collins team in Madrid, Spain. Primary Responsibilities: + Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities. + Monitor and manage our sub-contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations. + Contacts customers, collects feedback, and establishes and maintains good relationship with customers. + Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans. + Coordinates, prioritises and resolves issues encountered by the team. + Optimises the usage of manpower, standard time, equipment and energy of team. + Escalates key issues that will impact the business. + Manages team according to established programs and objectives. + Assesses product needs in accordance with customer specifications. + Acts as local on-site Collins Aerospace representative to the customer's organisation. + Manages statement of work to meet customer and contract requirements. Qualifications & Experience Requirements: + Bachelor's degree in computer science, engineering, MIS, or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation + Relevant work experience must include people management of technical professionals with the ability to engage, motivate and lead/ direct / review the work of team members in order to accomplish operational plans and results. + ITIL Foundation certification most preferably service operations certification is a plus. + Experience with supporting Cisco network devices in a live production environment. + A working knowledge of Windows Server is a plus. + Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain. + Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, Baggage reconciliation system and passenger processing systems. + Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel + Excellent Communication (written & verbal) in English and Spanish + Ability to work effectively in a matrixed team environment locally and globally + Good problem-solving skills to source solutions to customer requirements or issues + Excellent attention to detail and quality + Ability to travel frequently across the country and occasionally internationally as maybe required. + The successfully candidate will need to be a Spanish national or already have the right to work and live in Spain. What we can offer you: + Competitive Salary + Life Assurance + Annual Bonus + Corporate Pension Scheme + 25 days holiday plus public holidays + And so much more At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. _RTX adheres