Network Diagnostics Specialist

OverviewJoin Our Elite Network Support Team At Wireless Logic, a fast-growing leader in the Internet of Things (IoT) and M2M connectivity, we are seeking an energetic and focused Network Diagnostics Specialist (Level 3, Spanish Support) to be a vital part of our dynamic Service Desk. Haga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.Your Mission: Dive into the heart of our network, providing 24/7 expert support (in English/Spanish) and critical local assistance in Spanish to our valued customers, becoming the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently meet our service expectations and SLAs. Responsibilities - Be a Customer Champion: Provide top-tier troubleshooting and technical support via phone and email to end users, dealers, and distributors. - Master the Network Maze: Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic routing protocols (OSPF, BGP). - Collaborate with the mobile networks team to pinpoint the root causes of network gremlins. Qualifications - 2+ years of battle-tested networking experience from a NOC, ISP, or MSP environment. - Fluent in English and Spanish; holding a CCNP Enterprise or Service Provider level certification preferred. - Extensive Cisco command-line experience on routers, switches, and firewalls. - Strong technical and analytical skills, able to dissect complex issues with ease. - Experience using monitoring tools such as PRTG. - Deep understanding of Ethernet, TCP/IP routing, policy-based routing, IPsec/SSL/Open VPN, and VRFs. - Proven track record of resolving network problems effectively. - Professional client communication and proactive attitude. - Self-starter with ownership mindset, able to work in a fast-paced, agile environment. - Bonus: experience providing sales support in complex network environments or additional language skills. Benefits - Be part of an entrepreneurial company leading the charge in IoT. - Full training, continuous support, and tools to help you grow. - Inclusive and supportive work environment fostering growth. - Competitive compensation (not specified). xcskxlj Equal OpportunityWireless Logic Group is committed to equal employment opportunity and encourages applications from diverse backgrounds. We value diversity, equity, and inclusion in everything we do. Seniority level: Associate|Employment type: Full-time|Job function: Engineering and Information Technology