Network Support Engineer

Tasco Logistics and Technical Services is looking for an experienced and dependable Network Support Engineer to maintain the performance, security and availability of the company's network infrastructure.

You will support local and wide-area networks, investigate connectivity issues, maintain network equipment and assist with infrastructure upgrades across operational, administrative and logistics environments. The role requires close collaboration with internal users, infrastructure teams, service providers and external vendors to ensure that business systems remain connected and reliable., Network Monitoring

Monitor network availability, performance and capacity across company sites and operational systems.

Review alerts, identify unusual activity and respond to incidents before they cause significant service disruption.

Maintain clear records of recurring network problems and recommend suitable corrective actions.

Technical Support

Provide second-line support for network-related incidents, including connectivity problems, slow performance and access failures.

Investigate issues affecting wired networks, wireless networks, virtual private networks and remote users.

Explain technical findings clearly and provide practical updates to affected teams.

Network Maintenance

Maintain routers, switches, wireless access points, firewalls and associated network equipment.

Complete routine configuration checks, firmware updates and preventive maintenance activities.

Ensure that network devices are documented, labelled and maintained according to company standards.

Fault Diagnosis

Use monitoring platforms and diagnostic tools to identify the source of network faults.

Test connectivity, review logs and analyse device performance to resolve incidents efficiently.

Escalate complex infrastructure problems to senior engineers, service providers or specialist vendors when necessary.

Network Security

Support the implementation and maintenance of secure network configurations.

Assist with firewall rules, access controls, network segmentation and secure remote connectivity.

Report suspicious network activity, unauthorised access attempts and potential security weaknesses immediately.

User and Site Connectivity

Support network access for office users, warehouse teams, operational staff and remote employees.

Configure and troubleshoot internet connections, shared resources and site-to-site communications.

Assist with network setup for new employees, workstations, devices and operational areas.

Infrastructure Projects

Support network installations, equipment replacements, office moves and site expansion projects.

Assist with cabling requirements, device deployment, connectivity testing and technical documentation.

Work with suppliers and contractors to ensure that infrastructure work is completed correctly and safely.

Documentation

Maintain accurate network diagrams, configuration records, equipment inventories and support procedures.

Document all changes made to devices, connections and security settings.

Ensure technical information is kept current and available for audits, troubleshooting and disaster-recovery planning.

Vendor Coordination

Communicate with internet service providers, equipment suppliers and external support partners.

Log service faults, track vendor actions and confirm that agreed resolutions have been completed.

Review supplier performance and report recurring service-quality issues.

Service Improvement

Identify opportunities to improve network reliability, capacity, security and support efficiency.

Analyse recurring incidents and recommend changes that reduce future disruption.

Support the introduction of improved monitoring, automation and network-management processes.

This position is suitable for a mid-level network professional who can diagnose technical issues independently, communicate clearly with users and manage multiple support priorities in a structured environment., At least three years of experience in network support, infrastructure support or a related technical position.

Practical experience supporting routers, switches, firewalls and wireless networks.

Good understanding of TCP/IP, DNS, DHCP, VLANs and network-routing principles.

Experience diagnosing connectivity problems across local and wide-area networks.

Knowledge of virtual private networks, remote-access solutions and secure network configurations.

Familiarity with network-monitoring and diagnostic tools.

Ability to interpret network diagrams, technical records and device configurations.

Strong problem-solving skills and the ability to prioritise incidents according to business impact.

Good communication skills when supporting technical and non-technical users.

Strong attention to detail when documenting changes, incidents and equipment information.

Ability to work independently while cooperating effectively with infrastructure, security and operational teams.

A dependable and methodical approach to incident management and technical support.

Desirable Experience

Experience supporting networks in logistics, warehousing, manufacturing or multi-site business environments.

Knowledge of cloud networking and hybrid infrastructure.

Experience supporting Microsoft 365, Azure, virtual servers or related business platforms.

Familiarity with network-security standards, vulnerability management or access-control processes.

Experience using an IT service-management or ticketing platform.

Knowledge of structured cabling, wireless surveys and network-capacity planning.

Relevant technical certifications such as CompTIA Network Plus, Cisco CCNA or equivalent would be advantageous.

Education and Professional Background

A qualification in information technology, computer networking, cyber security or a related technical discipline is preferred.

Candidates with relevant professional certifications, apprenticeships or substantial practical network-support experience will also be considered.