IT Project Support Technician

• Perform IT asset inventory, audits, and disposal at client offices and data centers.
• Coordinate IT asset management projects with clients, vendors, and internal teams.
• Prepare and maintain IT asset management reports.
• Update asset management systems such as ServiceNow and DCTrack.

On-site Project Support

• Perform network cable patching and connectivity support.
• Validate user desktop equipment and troubleshoot hardware/software issues.
• Trace, label, and organize network cabling within IDF rooms.
• Perform rack-and-stack installation of IT equipment.
• Assist with various infrastructure deployment and migration projects.

Sales Support (Temporary Assignment)

• Prepare client billing documentation.
• Create monthly service reports.
• Coordinate project resources and scheduling.
• Provide administrative support to the sales and project teams.

• Strong organizational and communication skills.

• A hands-on approach to IT infrastructure and field support.

• The ability to manage multiple tasks and priorities.

• Excellent customer service and problem-solving abilities.

• Flexibility to travel locally and support projects at client sites.

• A team-oriented mindset with a willingness to learn.

• ︎ Required Qualifications & Skills

• 1-3+ years of experience as a Field Technician, IT Support Technician, or similar technical support role.

• Experience with IT hardware installation, maintenance, and troubleshooting.

• Familiarity with mobile devices, service software, and standard computer applications.

• Experience with IT asset management is highly preferred.

• Basic understanding of networking, cabling, and data center environments.

• Ability to accurately document service activities and technical reports.

• Valid U.S. driver's license with a clean driving record.

• Willingness to travel locally/regionally and work flexible hours when needed.

• Ability to work in customer sites, data centers, and other technical environments.

• Ability to lift up to 50 lbs and perform physical tasks such as standing, climbing, kneeling, and reaching for extended periods.

• Must be legally authorized to work in the United States without current or future visa sponsorship.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off