Junior System Administrator

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team as a Junior System Administrator, supporting the NGA customer mission.

What you get to do every day:

• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide installation of PC hardware, server hardware, and network connections
• Install/load operating system and application software using PowerShell, PDQ, or SCCM software deployment tools
• Isolate and resolve hardware/software/network issues involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports
• Conduct routine and emergency maintenance of assigned data center equipment
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings
• Maintain operational, configuration, and other standard operating procedures (SOPs)
• Verify system availability with existing Enterprise tools
• Document and track all support work with ticketing management service: ServicePlus

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly

Certification Required: Security+ or DoD 8570 Level II equivalent within 90 days of hire

Education/Experience:

• Requires Bachelor's degree or equivalent experience in lieu of degree
• 3+ years of experience, * Must have valid US passport
• Experience working with trouble ticket reporting and tracking systems such as ServicePlus
• Ability to respond to after hour calls "provide on-call support" based upon contract requirements
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint
• Ability to complete shift work with schedule flexibility with prior notice to support a 24hour / 365day operations site
• Strong documentation skills, experience work with MS Office products especially Excel, Outlook, and Word
• Strong customer support skills providing support to end users
• Ability to prioritize and execute tasks in a high-pressure environment

Physical Requirements:

• The ability to lift/move/carry equipment as necessary (max 65 pounds).

What is ideal?

• Experience in the imagery intelligence domain a plus

• Ability to create and modify scripts in multiple disciplines in Windows, Linux

• Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus

• Ability to prioritize and execute tasks in a high-pressure environment

• Ability to function as a team member and independently

• Prefer skills in one or more of the following: Window Desktop OS, PowerShell, Red Hat, and Imagery Production Chain

• General knowledge of database administration, network administration and possess network configuration management skills

• Intelligence Community Experience preferred

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses

• You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community

• The expected salary range within the Washington, DC metropolitan area is: $89,000-$110,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.