Help Desk Tier 2 Mac Windows

Deliver on-site deskside support at the Denver, CO location.

Provide hardware and software support for Windows and Mac desktops and laptops.

Configure, test, and install printers, scanners, and network copier/printers.

Install and configure laptops and PCs using standardized computer images.

Support users with file share access and permissions-related issues.

Track, log, and report all service requests accurately.

Perform security vulnerability patching and remediation.

Provide conference room/AV support as needed.

Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops.

Carry out additional duties as assigned., Description : "This is a hard job that is not your typical reception position. You use your passion about how you work, helping your community. You will problem solve issues that…

3-5 years of related experience.

Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.

Excellent problem-solving skills.

Knowledge of Windows operating systems.

Strong experience supporting iOS and macOS.

Working knowledge of Microsoft Office Suite.

Experience in managing Active Directory, including users, groups, and computers.

Excellent documentation, collaboration, and communication skills, both written and verbal.

Strong analytical skills and a creative, self-starting approach.

Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner., Remote Role, Candidate Must Be Local to CO Full-time professional work experience in Business and/or Information Technology. May require an associate's degree in a related area a…