Scrum Master - Chandler, AZ / Charlotte, NC
Role details
Job location
Tech stack
Job description
The Scrum Master will play a critical role in PI Planning readiness and execution, ensuring backlog quality, dependency alignment, and delivery predictability. They will act as a servant leader and coach, driving continuous improvement by leveraging metrics, Agile best practices, and modern tooling such as Jira, Advanced Roadmaps, and AI-enabled Copilot Chat. This role requires a highly proactive leader who can manage risk, remove impediments, maintain strong stakeholder communication, and elevate team performance within a complex, governance-heavy environment. It offers strong visibility, cross-functional collaboration, and the opportunity to directly influence delivery excellence across enterprise technology platforms. Day-to-Day:
- Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Refinement, Reviews, Retrospectives)
- Drive PI Planning preparation and execution, ensuring readiness of backlog, dependencies, and risks
- Monitor and communicate delivery progress, risks, and dependencies via Jira/Jira Align
- Manage and remove impediments; escalate when necessary
- Partner closely with Product Owner to maintain healthy, prioritized backlog
- Use Advanced Roadmaps (Jira Plans) to validate capacity, sequencing, and dependencies
- Maintain Plans hygiene (resolve warnings, fix estimation gaps, correct dependencies)
- Track and improve team performance using delivery metrics (flow, predictability, quality)
- Coach team on Agile best practices, collaboration, and continuous improvement
- Ensure compliance with enterprise governance and change management policies
- Support release readiness and operational handoffs
- Leverage Copilot Chat to accelerate backlog decomposition and planning
Requirements
Must have an active cert or being willing to renew asap Must-Haves:
- 10+ years of Agile delivery experience in complex enterprise environments
- Proven Scrum Master expertise (facilitation, coaching, eliminating anti-patterns-not just running ceremonies)
- Scaled Agile Framework (SAFe) / ART experience including PI Planning readiness and execution
- Strong experience managing dependencies, risks, and impediment resolution
- Hands-on experience with Jira, Jira Align, and Jira Software Plans (Advanced Roadmaps)
- Demonstrated experience ensuring data hygiene and reporting accuracy in Jira tools
- Experience operating within Enterprise Change Management / governance environments
- Ability to drive PI Planning readiness (backlog quality, dependencies, capacity planning)
- Strong partnership experience with Product Owner/Product Manager
- Experience using metrics (WIP, cycle time, throughput, defects, etc.) to improve delivery
- Proven ability to maintain stakeholder transparency with executive-level updates
- Minimum 1 year experience using AI tools
- Experience decomposing work into epics/stories using structured approaches (e.g., story mapping, story splitting), * Experience supporting Technology Infrastructure teams (Database, Middleware, Messaging)
- Hands-on use of Copilot Chat prompt libraries for backlog refinement and story decomposition
- Strong experience with Jeff Patton-style story mapping techniques
- Experience improving team maturity and agile coaching at scale
- Background in platform lifecycle upgrades, resiliency, and operational improvements
- Advanced knowledge of dependency mapping across ARTs
- Strong facilitation skills for decision-driven workshops vs. status meetings
Benefits & conditions
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.