Information Technology Engineer - Professional

IT Engineers are responsible for designing, developing, and implementing technology solutions that meet both business requirements and technical specifications. They work collaboratively with cross-functional teams to ensure the seamless integration of systems, troubleshoot and resolve technical issues, and continuously optimize the IT infrastructure, including systems and networks, for optimal performance, reliability, and scalability. Responsibilities

Job Duty 1 - Design, develop, implement, and maintain Information Technology systems, applications, and infrastructure to meet business requirements.

Job Duty 2 - Configure, deploy, and troubleshoot Information Technology systems, networks, and software to ensure reliable and efficient operations.

Job Duty 3 - Conduct system analysis, performance tuning, and optimization to enhance the performance and scalability of Information Technology systems.

Job Duty 4 - Test and evaluate Information Technology solutions, perform quality assurance checks, and ensure compliance with technical standards.

Job Duty 5 - Provide technical support, assistance, and training to end-users, Information Technology teams, and stakeholders as needed.

Job Duty 6 - Stay current on Information Technology trends, technologies, and best practices to drive innovation and continuous improvement.

Job Duty 7 - Document system configurations, technical specifications, and implementation procedures for Information Technology solutions.

Job Duty 8 - Collaborate with cross-functional teams, including architects, developers, and project managers, to deliver integrated Information Technology solutions.

Job Duty 9 - Collaborate with stakeholders to define technical requirements, specifications, and project scope for Information Technology solutions., The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Other Information

This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position requires a security clearance.

Due to our research contracts with the U.S. federal government, candidates for this position must be U.S. Citizens

Salary range: $54,194 - $79,096

Associate degree in related discipline or equivalent, related experience.

Required Experience Four or more years of relevant experience. Preferred Qualifications

Preferred Educational Qualifications Bachelor's degree in related discipline or equivalent, related experience. Preferred Qualifications

Experience with IT asset management lifecycle and IT helpdesk products (e.g. SnipeIT, Jira Service Management, Device42, Asset Panda)

Experience with customer service and troubleshooting complex multi-disciplinary situations

Familiarity with a variety of products from different IT hardware vendors (e.g. Cisco, HPE, VMware, NetApp)

Familiarity with components that compromise an IT datacenter

Experience with being On-Call in a Data Center environment USG Core Values, Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research organization of the Georgia Institute of Technology (Georgia Tech). Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees supporting eight laboratories in over 20 locations around the country.