IT Customer Care Support Technician (Back-to-School Project)

Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving), Our client is seeking IT Customer Care Support Technicians to assist with a high-visibility Back-to-School support initiative. As students, faculty, and staff return to campus, the volume of IT support requests increases significantly, creating a need for additional technical support resources.

Working under the direction of the onsite Team Lead and Director of IT Customer Care, technicians will provide front-line support to end users, resolve technical issues, and deliver a high level of customer service during one of the busiest times of the academic year.

This project team will consist of three Tier 1 Support Technicians and one Endpoint Services Technician dedicated to supporting users and ensuring a smooth start to the school year., * Provide desktop and technical support to students, faculty, and staff.

• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support users experiencing network and Wi-Fi connectivity problems.
• Perform Active Directory account management, including password resets and account support.
• Troubleshoot printer-related issues and peripheral device problems.
• Respond to incidents and service requests through ticketing systems, email, phone, and walk-up support channels.
• Deliver both remote and hands-on break/fix support.
• Escalate complex issues to appropriate support teams when necessary.
• Track and document incidents, service requests, and resolutions.
• Maintain a customer-first approach while working in a fast-paced support environment.
• Assist with user onboarding and technology readiness initiatives related to the campus return., Mac OS Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory Higher Education Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support Specialist TEKsystems

Manhasset, NY*On-Site, Artificial Intelligence Business Transformation Field Service Management Hardware Troubleshooting End-User Training And Support Systems Development Life Cycle Troubleshooting (Problem Solving) +0

Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory, * Minimum of 2 years of technical support experience, including remote and hands-on desktop support.

• Experience supporting Windows operating systems and desktop environments.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting Microsoft 365 (Office 365) and Google Workspace (G Suite).
• Familiarity with Active Directory administration, including password resets and user account support.
• Experience supporting printers, mobile devices, laptops, desktops, and peripheral equipment.
• Knowledge of ticketing systems such as ServiceNow or similar service management platforms.
• Strong verbal and written communication skills.
• Proven ability to provide excellent customer service in a high-volume support environment.

Preferred Qualifications

• Previous experience supporting higher education, K-12 schools, or academic institutions.
• Experience supporting both Mac OS and Windows environments.
• Familiarity with Apple devices, Windows devices, tablets, and mobile technologies.
• Experience in walk-up support centers or campus technology support environments.
• Working knowledge of network connectivity and wireless troubleshooting.

Required Technical Skills

• Desktop Support
• Windows 10 / Windows 11 Support
• Mac OS Support
• Microsoft 365 (Office 365)
• Google Workspace (G Suite)
• Active Directory
• Password Resets
• Hardware and Software Troubleshooting
• Network Connectivity Support
• Wi-Fi Troubleshooting
• Printer Support
• ServiceNow or Comparable Ticketing Systems
• Mobile Device Support
• Break/Fix Support

Soft Skills

• Outstanding customer service skills
• Strong interpersonal and communication abilities
• Ability to remain professional in high-volume support environments
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to help users at all technical skill levels, Leadership Management Positivity Warehousing Communication Microsoft 365 Detail Oriented Professionalism Lifting Ability Problem Solving Desktop Support Customer Service Asset Management Endpoint Devices Technical Issues Operating Systems Microsoft Outlook Technical Support Inventory Staging Peripheral Devices Business Valuation Docking (Computers) Organizational Skills, Westbury, NY*On-Site

Triage Modbus BACnet Writing Firmware IEC 61850 Innovation Resilience Data Centers Communication Investigation Commissioning Prioritization Data Recording Data Collection Product Support Vertical Market Customer Service Renewable Energy Technical Issues Quality Analysis Technical Support Energy Management Application Notes Product Management Telecommunications Industry Standards Equipment Operation Product Improvement Electrical Equipment Electrical Engineering Electronic Engineering Electric Power Systems Technical Documentation Training And Development Field Service Management Communications Protocols Electric Power Distribution Ethical Standards And Conduct Continuous Improvement Process Troubleshooting (Problem Solving) Customer Communications Management

• Week 1: Monday - Friday, 9:00 AM - 5:00 PM
• Week 2: Monday - Saturday, 8:00 AM - 7:00 PM
• Week 3: Monday - Saturday, 8:00 AM - 7:00 PM
• Weeks 4-6: Monday - Saturday, 7:00 AM - 10:00 PM

Why Apply?

This is an excellent opportunity to support a large-scale campus technology initiative and make an immediate impact on the student and faculty experience. Successful candidates will gain exposure to a diverse technical environment, work directly with end users, and contribute to a critical project during one of the busiest periods of the academic year. Job Type & Location

This is a Contract position based out of Bronx, NY. Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.