WORKSTATION SPECIALIST - INTERMEDIATE - 07182026-79387

Under general supervision, this classification provides workstation support across multiple agencies, including hardware/software installation, maintenance, troubleshooting, and inventory management. Ensures timely issue resolution, thorough documentation and a positive user experience. This is the working-level role in the Workstation Specialist series. Responsibilities include hands-on deployment and maintenance of workstations, under general supervision. This class differs from Workstation Specialist-Advanced in that an incumbent of the latter functions as a project leader to perform advanced workstation duties and to deploy and maintain workstation hardware and software., 1. Respond to hardware/software issues and schedule site visits for resolution.

2. Install, configure, and maintain desktop computers, laptops, mobile devices and peripheral equipment.
3. Research and document incident resolutions in the IT management database.
4. Maintain inventory and asset records for computer hardware and software.
5. Coordinate equipment delivery, pickup, redistribution, and reassignment.
6. Assist in wireless network troubleshooting and remote support activities.
7. Provide basic training to staff and maintain general system knowledge.
8. Assist with the deployment, patching, and updating of operating systems and applications.
9. Troubleshoot and resolve basic network connectivity issues for workstations
10. Adhere to and promote IT security policies and best practices, assisting with security updates and incident response.
11. Coordinate with external vendors for hardware repairs and warranty claims.

Education and Experience: Bachelor's degree and two years of experience maintaining computer hardware.

Substitution for Bachelor's degree: Relevant IT Associate's Degree.

OR

An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.

Substitution of Experience for Education: Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Necessary Special Qualifications:

• Valid driver's license.
• Complete a criminal history disclosure and fingerprint background check.
• Ability to regularly bend and lift up to 20 pounds., 1. Customer Focus

2. Manages Complexity
3. Tech Savvy
4. Communicates Effectively
5. Decision Quality

Knowledges:

1. Clerical
2. Customer and Personal Service
3. English Language
4. Public Safety and Security
5. Computers and Electronics

Skills:

1. Remote support tools proficiency
2. Asset management
3. Software usage
4. Speaking
5. Writing

Abilities:

1. Analytical thinking
2. Logical reasoning
3. Adaptability to change
4. Written Comprehension
5. Selective Attention

Tools & Equipment

1. Computer
2. Cellphone
3. Printer
4. Basic Hand Tools

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.