IT Systems and Security Support Specialist

• Education - Minimum associate's degree in computer science.\n
• Experience supporting Microsoft 365 -based environments with identity and access management principles\n
• Working knowledge of IT security and compliance\n
• Strong documentation and communication skills\n
• 3 years' experience with Microsoft Azure\n
• Experience supporting public-sector, compliance driven, or audit sensitive environments being a plus.\n

• Support IT management and maintain Microsoft 365 services, including Entra ID (Azure AD), Exchange Online, SharePoint, OneDrive, and Teams\n
• Support endpoint management and configuration using Intune and related tools\n
• Assist with identity, lifecycle management, including user provisioning, access reviews, and offboarding\n
• Document system configurations, processes, and standards\n

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2. \nSecurity and Compliance Support\n \n \n \n

• Assist with implementation and maintenance of security controls, including\n \n

• Conditional Access policies\n
• Least-privilege access models\n \n

• Support compliance efforts through:\n \n

• Documentation preparation\n
• Access audits and reviews\n
• Policy implementation and enforcement\n \n

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• Assist with vulnerability remediation, patching coordination, and basic security monitoring\n

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3. \nInfrastructure Stability and Risk Reduction\n \n \n \n

• Support backup and recovery processes, verify backup integrity, and assist with disaster recovery readiness\n
• Assist with system reliability initiatives to reduce outages and service interruptions\n
• Act as secondary coverage for critical systems during absences or high-impact incidents\n

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4. \nDigital Transformation Support\n \n \n \n

• Provide technical support for ongoing modernization projects, including:\n \n

• Cloud migrations\n
• Data and SharePoint restructuring\n
• Identity and access redesign\n \n

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• Coordinate with the Software Developer to ensure infrastructure and security alignment for custom solutions\n
• Assist with testing, rollout planning, and post-implementation stabilization\n

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5. \nOperational Support (Limited and Structured)\n \n \n \n

• Serve as escalation support for complex technical issues when required\n
• Provide secondary help desk coverage during peak periods or staff absence (not primary duty)\n
• Assist IT management in routine operational tasks\n