ServiceNow ITOM / CMDB Specialist (ServiceNow Discovery & CMDB) - 100% Remote

We are looking for a consultant with strong expertise in ITOM Discovery, CMDB, Service Mapping and Event Management to join a dynamic ServiceNow team supporting critical IT services.

Your Role As the ServiceNow ITOM/CMDB Specialist, you will:

• Own and enhance the ServiceNow ITOM Discovery implementation.
• Design, develop and implement solutions across Discovery, Service Mapping, Event Management, and CMDB.
• Gather business requirements and translate them into user stories and technical designs.
• Configure and administer CMDB, including Service Graph Connectors, IRE, data integrations, data policies, reporting, and CMDB Workspace.
• Create update sets, support releases, testing, documentation, and knowledge transfer.
• Work closely with Configuration Managers and stakeholders to ensure data quality and CMDB governance.
• Provide third-line support and contribute to the continuous evolution of the ServiceNow platform.

• 3+ years of hands-on experience implementing ServiceNow CMDB & ITOM in enterprise environments.
• Strong expertise in ITOM Discovery, Service Mapping, Event Management, MID Server configuration, CMDB administration and governance, Service Graph Connectors & data integrations, CSDM (Common Service Data Model)
• Experience developing with ServiceNow components including Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, Catalog Items, Reports and Web Services.
• Solid understanding of ITIL/ITSM best practices.
• Experience gathering requirements, writing user stories and producing technical documentation.
• Excellent communication skills in English (C1 level).

Certifications

• ServiceNow Certified System Administrator (CSA)
• CSDM - CMDB Data Foundations
• At least one Certified Implementation Specialist (CIS) - ITOM Discovery