SAP S/4HANA Finance Application Reliability Lead
Role details
Job location
Tech stack
Job description
In this role, you will support application maintenance for the global SAP S/4HANA Finance system and help ensure reliable, efficient service recovery when disruptions occur. You will be responsible for service level management, application and technology portfolio management, incident and problem management, knowledge management, compliance activities, continuous service improvement, and optimizing application maintenance through intelligent automation and artificial intelligence.
Our team brings together technology professionals across multiple locations. Based in Beerse or Diegem, Belgium , Maidenhead, UK , or Limerick, Ireland, you will collaborate closely with business partners, Product Line Owners, application teams, infrastructure partners, and external vendors., Service Reliability, Availability and Capacity
- Ensure reliable and predictable application services through proactive monitoring of availability, performance, and capacity, in close collaboration with application and infrastructure teams
- Oversee the overall process to ensure that requests are accurately documented and assigned to the appropriate teams for resolution, facilitating efficient handling and tracking.
Major Incident Coordination
- Coordinate major incident response to restore services quickly and minimize business impact through effective collaboration and clear communication with resolver teams and vendors
Problem Management
- Own end to end Problem Management across the application portfolio, driving effective root cause analysis and corrective actions to reduce repeat incidents and operational risk
Observability and Automation
- Drive observability maturity by proactively reviewing system health, performance, and capacity indicators to detect risks early and prevent service degradation
- Continuously evaluate and refine processes to enhance efficiency and user satisfaction with focus on intelligent automation, shift left to self-service and maximize the use of artificial intelligence solutions.
Operational Governance & Continuous Service Improvement
- Provide governance and oversight across core service management, security, change, knowledge, vendor, and continuous improvement processes to ensure reliable, compliant, and efficient operations, * Responsibility for day-to-day service reliability and operational performance within a defined SAP Supply Chain and mixed ERP application portfolio.
- Opportunity to apply and strengthen service management and reliability practices in a complex enterprise environment.
- Hands-on involvement in problem management, major incidents, and operational follow-through.
- Close collaboration with business, product, infrastructure, and vendor teams to support stable operations.
- Practical exposure to reliability, observability, and operational risk management, * Competitive total rewards , including salary, annual bonus, and a strong pension and insurance package
- Flexible working arrangements supporting work-life balance
- Comprehensive health, wellbeing, and mental wellness programs , including on-site and virtual fitness options
- Paid maternal and parental leave and family-friendly policies
- Access to learning, development, and internal career opportunities across Johnson & Johnson's global organization
- Opportunities to engage with local community initiatives and social impact activities
- An inclusive, collaborative workplace , working with diverse, international teams
Johnson & Johnson is an equal opportunity employer. We value diversity and inclusion and are committed to creating an environment where everyone is respected, supported, and able to contribute their best work.
We are committed to providing reasonable accommodations to individuals with disabilities throughout the application, interview, and hiring process . If you require an accommodation to participate in the recruitment process, please let us know, and we will work with you to support your needs.
Requirements
- 7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support roles within large enterprise environments.
- 3-5+ years of hands-on experience supporting ERP applications in a production environment, preferably within Supply Chain, Finance
- Practical understanding of ITIL practices, particularly Incident, Problem, Change, Request, and Service Level Management.
- Experience working in multi-supplier environments and coordinating vendor performance.
- Good communication skills, including structured communication during incidents.
SAP / S4 HANA Experience
- Experience triaging operational issues across applications, system integrations, background jobs, performance, and capacity.
- Understanding of SAP S/4 Finance Configuration & Maintenance
- Hands-on experience performing proactive SAP system health, performance, and capacity reviews to drive preventive and corrective operational actions.
- Ability to assess business impact of incidents across Finance operations., * SAP FICO professional certification, with demonstrated experience supporting related integrations, including Vertex and Indirect Tax Chain Flow Accelerator.
- Exposure to monitoring, observability, or automation practices.
- Certifications such as reliability/SRE-related training.
- Experience in regulated environments (e.g., healthcare or life sciences).
- Applied AI / genAI fluency and technical understanding, helping translate concepts into real-world use cases
Key Competencies
- End-to-end operational ownership with focus on reliable outcomes
- Analytical and structured problem-solving approach
- Effective coordination and communication with business partners
- Ability to balance operational delivery with continuous improvement
- Proactive, risk-aware decision making, Consistency, Developing Others, Green Manufacturing, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, People Performance Management, Performance Measurement, Process Control, Product Development Lifecycle, Product Reliability, Quality Processes, Risk Management, Root Cause Analysis (RCA), Software Development Management, Software Reliability Engineering, Standard Operating Procedure (SOP)
Benefits & conditions
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers. (https://www.careers.jnj.com/en/life-at-jj/employee-benefits/)