Network Consulting Engineer

• Drive technology design, implementation, execution, and optimization activities for customer projects and accounts.
• Work with customers to plan, design, configure, and diagnose Cisco products, services, and solutions.
• Assist customers with the integration and implementation of tools, systems, and service assurance activities.
• Support pre-sales activities and translate business requirements into solution designs.
• Build customer simulations in test labs to resolve and validate complex problems and compatibility issues.
• Create and deliver customer collateral, documentation, portals, and knowledge transfer materials.
• Align technical deliverables with customer business outcomes.
• Support customer technology transitions and influence solution architectures and services.
• Comply with company policies, processes, and Professional Services strategies while effectively utilizing relevant tools.

Role Specific Responsibilities:

• Work extensively with customers and appropriate internal and external resources, including Cisco account teams and partners, on the strategy, deployment, and optimization of Cisco services and solutions.
• Take a leadership role in the execution of delivery projects.
• Improve solutions and methods developed in the field and contribute to knowledge sharing across the wider practice.
• Build and/or leverage test environments to resolve highly complex problems and compatibility issues.
• Leverage software skills and tools to configure, deploy, and troubleshoot Cisco products and solutions.
• Contribute to the development of digital intellectual capital, including scripts and digital signatures.
• Act as a focal point for problem resolution for assigned customer engagements.
• Ensure proper and timely resolution of complex customer problems across an appropriate range of technologies.

Scope:

• Collaborate with other Consulting Engineers across appropriate technology domains to ensure optimal use of resources to meet customer needs.
• Regularly interact with individual contributors, managers, and customers.
• Provide input to Sales teams in creating and demonstrating technology solutions to customers.
• Engage with Sales teams on pre-sales activities., * Perform day-to-day monitoring and support of a Cisco Collaboration infrastructure environment.
• Manage trouble tickets, including handling, triaging, and resolving High / Medium / Low priority incidents in line with defined internal SLAs.
• Perform request fulfilment tasks, including provisioning and configuration of collaboration endpoints such as IP phones and soft phones.
• Escalate complex issues to Level 3 support where appropriate.
• Maintain accurate documentation and ticket records.
• Participate in an on-call roster as required.

Certifications:

• Cisco CCNA (current Unified certification) as a baseline, combined with hands-on Cisco Collaboration experience, or
• Cisco Certified Specialist - Collaboration Core certification for candidates with a more focused Collaboration background.

• Solve highly complex problems by identifying viable and innovative options and applying analytical skills and judgement to recommend appropriate solutions.
• Typically requires a Bachelor's degree in Computer Science or equivalent experience, plus 5-8 years of relevant work experience.
• Advanced degree is strongly preferred., * Strong communication and customer-facing skills.
• Ability to work methodically in a structured, process-driven environment.
• Comfortable working within defined SLA frameworks and ticketing systems.
• Team player, capable of working within a small, focused support team.

️ Candidates must:

• Hold, or be eligible to obtain, a NATO CTS (Cosmic Top Secret) security clearance.

If you have strong Cisco Collaboration experience and enjoy solving technical challenges in a customer-focused environment, we would like to hear from you.