IT Program Manager

• Leadership and Team Management: Lead a large program-level team of professionals, including project managers, engineers, and designers. Foster a collaborative environment and resolve complex, cross-project team dynamics.
• Client Management: Serve as the primary contact for key client stakeholders at the program level, managing strategic expectations, alignment, and long-term communications.
• Strategic Planning and Execution: Develop program-level strategic plans to ensure multiple parallel project streams are delivered on time, within scope, and aligned with overall business goals.
• Financial and Risk Management: Manage overall program budgets, optimize resource allocation, and mitigate systemic risks. Provide structured reporting and metrics to executive leadership.
• Quality and Standards Compliance: Ensure program-wide adherence to organizational standards and oversee the implementation of NFRs (Non-Functional Requirements) across all workstreams.

Fluent English and B2 Dutch is required for this role

E-Commerce or Retail experience is preferred, * Deep, comprehensive knowledge of Scrum and Scaled Agile Framework (SAFe).

• Proven experience in a program leadership role managing large-scale, multi-stream projects in the IT and software development industry.
• Extensive experience with strategic client management, especially in retail or e-commerce sectors.
• Excellent interpersonal, communication, negotiation, and high-stress problem-solving skills.
• Bachelor's or Master's degree in Computer Science, Business Administration, or related field.

Preferred Skills:

• Prior hands-on experience working as a Scrum Master is highly preferred.
• Experience in managing multi-vendor setups and global, distributed teams.
• Demonstrated ability to drive continuous improvement in a program-level delivery context.