Interim Head of IT Service Management & Operations

Are you an experienced IT leader who thrives in complex, outsourced environments? Do you enjoy leading large-scale transformations while keeping mission-critical IT services running smoothly?

This could be your next challenge.

What you'll do

• Lead the global IT Service Management & Operations organization
• Drive operational excellence across infrastructure, applications, service desk, workplace, hosting and networks
• Own end-to-end IT service delivery in a highly outsourced environment
• Lead the transition to a new Managed Service Provider (MSP) while ensuring business continuity
• Manage strategic vendors, governance, SLAs, KPIs and service performance
• Handle executive escalations and major incidents
• Lead and coach international Service Managers and Regional Leads
• Drive service improvements, operational optimization and cost efficiency
• Partner with senior business and IT stakeholders across the organization

10+ years in IT Operations, Service Management or IT Service Delivery

Proven experience leading global IT operations

Extensive experience managing Managed Service Providers (MSPs)

Strong vendor governance, SLA, KPI and contract management experience

Experience leading large IT transition and transformation programs

International people management experience

Strong stakeholder management and executive communication skills

Experience in ITIL-driven environments

Master's degree or equivalent experience

Your profile

• Strategic thinker with a hands-on mentality
• Strong people leader who inspires teams through change
• Calm under pressure and experienced in crisis management
• Passionate about service excellence and continuous improvement
• Able to quickly assess, stabilize and optimize complex IT operations