It Operations & Stability Analyst
Role details
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Job description
Experteer Overview In this role, you will help ensure stable, scalable IT infrastructure while infusing data-driven insights and GenAI-driven automation.You'll operate at the crossroads of IT operations, analytics, and automation to improve service performance and reduce outages.You'll collaborate with cross-functional teams to resolve incidents and drive continuous improvements.This position offers a visible impact in a global, matrixed environment and a focus on transforming operations through automation and AI-enabled thinking.Compensaciones / Beneficios- Support the development and delivery of the IFIS stability roadmap with emphasis on change quality and risk reduction- Monitor, analyse, and proactively address infrastructure performance issues across servers, networks, workplace, and applications- Collaborate with cross-functional teams to resolve incidents, conduct root cause analysis, and develop preventive action plans- Identify and leverage GenAI and automation opportunities to enhance IT operations and monitoring- Identify opportunities for process optimization across incident, problem, and change lifecycles- Apply data analytics to operational data to measure improvements, surface trends, and inform actions- Drive automation adoption to reduce manual effort and improve service delivery- Stay updated on industry trends and tooling to bring fresh thinking to the team- Communicate status and improvement results clearly to technical and non-technical stakeholders- Prepare and present performance reports to senior managementResponsabilidades- Bachelor in Technology or related field- ITIL 4 Foundation certification or progress toward it- Strong data analytics with Excel, Power BI, or SQL to build KPI dashboards- Experience in ITSM (incident, problem, change management)- Proficiency in MS Excel and PowerPoint; familiarity with data modelling tools- Hands-on experience with ServiceNow or equivalent ITSM platform- Familiarity with GenAI tooling or automation platforms- Experience translating IT operations workflows into automation or GenAI requirements- Knowledge of observability and monitoring practices (AIOps, anomaly detection, log/event correlation)- Agile or Scrum experience- Experience in large, matrixed, or regulated organizationsRequisitos principales- hybrid work model- up to 25 days abroad- bonus scheme- pension- employee shares program- learning and development
Requirements
ITIL 4 Foundation certification or progress toward it, Strong data analytics with Excel, Power BI, or SQL to build KPI dashboards
- Experience in ITSM (incident, problem, change management)
- Proficiency in MS Excel and PowerPoint; familiarity with data modelling tools
- Hands-on experience with ServiceNow or equivalent ITSM platform
- Familiarity with GenAI tooling or automation platforms
- Experience translating IT operations workflows into automation or GenAI requirements
- Knowledge of observability and monitoring practices (AIOps, anomaly detection, log/event correlation)
- Agile or Scrum experience
- Experience in large, matrixed, or regulated organizationsRequisitos principales
- hybrid work model
- up to 25 days abroad