IT Support Specialist

We are seeking a highly skilled and motivated IT/OT Support Specialist to join our team onsite in Zaragoza, Spain. This role requires hands-on support for both IT and OT systems in a regulated manufacturing environment. You will act as a critical bridge between operational technology and enterprise IT, ensuring uninterrupted operations and compliance with regulatory standards., IT Support

• Break/fix and service support for thin clients, IPCs, handhelds, and lab devices

• Printer support (core and enhanced)

• Local application troubleshooting and support

• Backup and restore operations for lab/manufacturing environments

• Software upgrade and patching coordination

• Onsite hands-and-feet support for global support teams ️ OT Support

• Troubleshoot automation and production/quality system issues

• Replace/swap OT IT equipment (PCs, network devices, printers)

• Support PLCs, SCADA systems, historian and production databases

• Apply OT software patches and support engineering projects

• Execute data backups and disaster recovery procedures Security & Compliance

• Support IT deviations, CAPA, and change controls

• Execute CSV tasks (incident/change/user management)

• Maintain GxP compliance and documentation standards

• Participate in audits and training compliance reviews Monitoring & Incident Management

• Track and analyze incidents through ticketing systems (e.g., ServiceNow, Remedy)

• Maintain OT CMDB and asset inventory

• Bachelor's degree in IT, Engineering, or a related field

• 3+ years in IT/OT support within regulated industries (5+ for senior profiles)

• Strong experience with:

• Industrial IT hardware (thin clients, IPCs, etc.)

• SCADA, PLCs, lab/manufacturing systems

• CSV, GxP, Quality Management Systems

• Backup, DR, and ITIL processes Familiar with tools like ServiceNow, Remedy, Active Directory, Azure, SQL Server Fluent in English and Spanish/Dutch Willing to work onsite with option for on-call rotation (24/7) Candidates have to declare Criminal record extract not older than three months

• Broad range of activities, tasks, and projects

• Flexible working conditions

D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering cutting-edge services to industry-leading clients through strong partnerships and a people-focused culture., 49500 - 40500 EUR Zaragoza Volver a la última búsqueda Trabajos ) Aragón ) Zaragoza ) IT Support Specialist (Zaragoza, App, Lab IT, Customer Support) ( volver a la última búsqueda Recibir ofertas similares por correo electrónico No gracias, llévame a la oferta de empleo Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. Inscribirse en esta oferta Profesiones + Técnico + Recepciónista + Administrador + Ventas + Enfermero