Incident Response Manager

We're looking for an experienced Incident Response Manager to lead our incident management, business continuity and emergency preparedness capability.

In this high-profile role, you'll be responsible for ensuring the organisation is ready to respond effectively to operational incidents, emergencies and major events. You'll provide strategic leadership, oversee a 24/7 incident response function, and help protect the delivery of essential services for our customers and communities.

If you thrive in fast-paced environments, enjoy solving complex challenges, and can bring people together during critical situations, we'd love to hear from you. What you'll be doing:

As a key member of the Control Room Management Team, you will:

• Lead and develop our incident response and emergency preparedness strategy
• Manage the end-to-end incident response process for significant business-impacting incidents.
• Oversee a team of 24/7 Incident Controllers, ensuring effective incident coordination and escalation.
• Develop, review and implement incident management, emergency planning and business continuity processes.
• Lead post-incident reviews, lessons learned programmes and continuous improvement initiatives.
• Partner with operational teams to ensure emergency response arrangements, contingency plans and recovery capabilities remain effective and regularly tested.
• Support root cause analysis and problem resolution activities across the business.
• Develop and deliver training and development programmes to strengthen organisational resilience.
• Represent the organisation at key external forums, including resilience and emergency planning groups.
• Drive innovation and best practice in incident management, preparedness and organisational resilience.

You'll be a confident leader with the ability to remain calm under pressure and inspire others during challenging situations. Essential

• Degree-level qualification or equivalent senior-level experience.
• Professional qualification in Incident Management, Emergency Planning or Business Continuity.
• Experience leading teams and projects within a complex organisation.
• Strong communication and stakeholder management skills.
• Experience implementing processes and procedures across large or complex organisations.
• Proven ability to analyse complex information and make sound decisions.
• A strategic mindset with a focus on continuous improvement and operational excellence.

Desirable

• Chartered membership of a relevant professional body.
• Experience working in a regulated environment.
• Experience within the utilities, infrastructure or water sector.
• Knowledge of regulatory and compliance requirements relating to emergency planning and resilience., * Active Directory (Line)
• Digital Forensics
• GIAC Certifications
• Incident Management (Process)
• Incident Response
• Information Security Management
• Microsoft Windows OS (Win)
• Network Security
• Network Security Certifications
• Operating System Security

We know our people drive our success - so we're committed to offering an excellent range of benefits, including:

• 30 days annual leave + bank holidays
• Bonus Plan
• Private Healthcare
• Company car or cash for car allowance
• Competitive contributory pension
• Share-save scheme
• Health benefits & wellbeing support programmes
• Group discounts
• Cycle to Work scheme
• Financial support services
• Development and training opportunities … and much more!

We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife., Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.