Application Support Analyst

• Work as part of a team that acts as primary contact for clients in multiple locations across the globe
• Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date
• Always working to provide exemplary levels of customer service.
• Deployment and configuration of applications remotely and occasionally on-site
• Maintain documentation that aids support (support request records, troubleshooting guides, process documents)
• Performing Testing and Quality Assurance work on new and existing software
• Proactively identifying ways to improve processes and ultimately the customers experience
• Delivering occasional training to clients and colleagues
• Covering out of hours on call work on a scheduled basis

We are currently recruiting for a well-motivated, proactive, Support Analyst to work as part of the EBITS Support Team., * Knowledge of Microsoft SQL server 2012 and above

• Knowledge of TSQL and basic functions
• Proficient in Windows 10, 11 and Microsoft Office 365
• Ability to work well both in a team and individually
• Proactive individual with a 'can do' attitude
• Excellent customer facing skills
• Ability to demonstrate great analytical and trouble shooting skills
• Desire to provide outstanding customer service
• Excellent written and verbal skills

Desired - Not Essential

• Experience of working in a time pressured environment
• Previous experience of working in a Helpdesk or Service Desk environment

EBITS LLP is a world leader in providing software and hardware solutions for the Aviation refuelling industry. Our systems are deployed in most of the major international airports around the world; our customers include some of the world's largest corporations.