Amazon Connect Developer, £475 - 525 per day Inside IR35

Bench IT

3 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 137K

Remote

API

Amazon Web Services (AWS)

Unit Testing

Amazon DynamoDB

Identity and Access Management

Python

Node.js

Data Streaming

Systems Integration

Amazon Connect

Scripting (Bash/Python/Go/Ruby)

AWS Lambda

Cloudformation

Servicebus

Cloudwatch

Api Gateway

REST

Terraform

Amazon Lex

Build and configure Amazon Connect contact flows, queues, routing profiles, and hours of operation
Build integrations between Amazon Connect and downstream systems (CRM, WFM, ticketing platforms) via APIs and Lambda
Develop and maintain Lambda functions supporting Connect contact flows (Node.js/Python)
Configure and tune Amazon Lex bots for self-service and IVR automation
Implement reporting and analytics via Connect Contact Lens, CloudWatch, and Kinesis data streams
Write and maintain infrastructure-as-code where the engagement requires it (CloudFormation/CDK/Terraform)
Unit test and support UAT for developed components, resolving defects raised during test cycles
Document build configuration and handover materials for support teams
Work from architecture designs provided by the Solution Architect, flagging any design/build gaps early

Prior experience in a partner/consultancy delivery environment (sub-contract delivery, working to third-party SOWs)
Demonstrable hands-on build experience in Amazon Connect (not just AWS generalist experience)
Strong Scripting/development skills in Node.js and/or Python for Lambda-based development
Experience with Amazon Lex, Contact Lens, and Connect APIs
Working knowledge of AWS services commonly used alongside Connect (DynamoDB, S3, API Gateway, EventBridge, IAM)
Experience integrating with third-party CRM/WFM/telephony platforms via REST APIs
Comfortable working in an agile delivery environment with sprint-based delivery and defect tracking