IT Specialist

• Respond to and resolve service desk tickets promptly, ensuring high-quality support and thorough documentation of all incidents and resolutions.
• Manage inventory of PCs, laptops, mobile devices, printers, and peripherals, including provisioning equipment for new hires, collecting and refurbishing returned assets (cleaning, testing, and data wiping), and performing upgrades or replacements as needed.
• Troubleshoot and resolve hardware and software issues by identifying root causes and implementing effective solutions.
• Provide end-user and application support, including installing, configuring, upgrading, and maintaining software and hardware for both on-site and remote users.
• Apply system patches and implement corrective actions to mitigate security risks and vulnerabilities in alignment with IT best practices.
• Create, update, and maintain clear and accurate technical documentation across systems, processes, and procedures.

• 4+ years of relevant hands-on experience in IT or a related field.
• Bachelor's degree in information technology or a related field - or equivalent practical experience.
• Strong troubleshooting, analytical thinking, communication, and problem-solving skills.
• Ability to work effectively with employees at all levels of the organization, along with a self-driven, proactive approach.
• Familiarity with ITIL Foundations or similar IT service management frameworks.
• Background in construction or manufacturing environments is preferred.

• This position is an integral part of our success and provides opportunities for career advancement.
• 100% PAID medical, dental, and vision insurance.
• Paid time off, including vacation, sick days, and holidays.
• 401(k) Retirement Plan with company match and immediate vesting.
• Competitive compensation, annual pay increases, and bonuses.
• State embraces and encourages workplace diversity.

CONSTRUCTION IS LEADING THE WORLD IN CAREER OPPORTUNITIES...AND THOSE OPPORTUNITIES CAN BE FOUND AT THE STATE GROUP. The State Group's family of companies is experiencing exponential growth through investing in our people, innovation, and technology. Since 1961, our 3,500+ professionals in North America have provided comprehensive multi-trade industrial contracting services, including Electrical, Mechanical, and Civil, on a single-source basis. We have tremendous opportunities for driven leaders looking for a high-energy career.