ServiceNow CMDB/Integration Analyst

As a ServiceNow CMDB/Integration Analyst, you will: Day to Day Responsibilities:

Integration Monitoring & Support

• Monitor daily integration health dashboards.
• Review integration success and failure metrics.
• Perform root cause analysis on integration failures.
• Work directly with business partners to resolve data transfer issues.
• Track incidents and resolutions through SharePoint and established processes.
• Escalate issues when required.

Integration Ownership

• Manage and support approximately 5-7 assigned integrations.
• Serve as the primary point of contact for operational support.
• Maintain integration performance and data quality.
• Identify recurring issues and implement long-term solutions instead of temporary fixes.
• Drive improvements and enhancements to existing integrations.

Incident & Task Management

• Manage ServiceNow incidents and requests related to assigned integrations.
• Support configuration changes within the CMDB and AMDB environments.
• Coordinate with stakeholders and partner teams to implement required changes.

Business Partner Engagement

• Conduct recurring meetings with business partners, generally on a monthly basis.
• Discuss Integration performance, Operational issues and resolutions, Automation opportunities, Upcoming roadmap changes, Planned enhancements
• Build and maintain strong working relationships with assigned business partners.

Governance & Documentation

• Manage integration documentation and data-sharing agreements.
• Ensure adherence to governance standards and processes.
• Maintain accurate issue tracking and status reporting.

Agile / JIRA Participation

• Participate in Agile ceremonies and JIRA workflows.
• Support testing, validation, and deployment activities.
• Act as the liaison for assigned integrations during enhancement and project work.

Strategic & Special Projects

• Participate in CMDB strategy discussions and best-practice reviews.
• Assist in evaluating enterprise data management approaches.
• Support initiatives involving CMDB governance and integration optimization.

• Strong ServiceNow experience
• Hands-on CMDB administration/support experience
• Experience supporting and troubleshooting integrations
• Root cause analysis and problem-solving skills
• Stakeholder management experience
• Ability to independently own and manage multiple integrations
• Experience working in Agile/JIRA environments

Pay Range*: Between $40 - $46 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: * Named One of America's Best Employers for New Grads by Forbes (2024 * Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) * One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) * One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) * Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) * One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) * AWS Advanced Tier Services Partner with 100+ certifications, employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.