UI/UX Designer

SUBSTACK INC.
San Francisco, United States of America
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Remote
San Francisco, United States of America

Tech stack

Adobe Illustrator
Adobe Photoshop
Adobe Creative Cloud
Artificial Intelligence
Computer Security
Data Visualization
Design of User Interfaces
Interaction Design
Responsive Web Design
Web Applications
Web Platforms
Website Wireframe
Enterprise Software Applications
Large Language Models
Figma

Job description

You will serve as our founding UI/UX Designer, owning agent product development across the SACR website & web platform with a strong focus on clear, trustworthy, research-grade interfaces for a senior, skeptical audience (CISOs). Your core responsibilities will include, but are not limited to:

Core Product Design Deliverables

  • End-to-end product design: discovery, user flows, wireframes, high-fidelity UI, interactive prototypes, and engineering-ready handoff
  • AI answer experience: design how cited, confidence-scored, evidence-backed answers are presented so they read as defensible - clearly separating evidence, inference, and opinion
  • Vendor profile & comparison interfaces: categories, integrations, compliance, and benchmarking views that stay readable at high data density
  • Onboarding & context-capture flows: progressive profiling (company size, industry, stack, regulatory posture) that balances speed with the context the product needs
  • Website & web app: marketing site, login portal, gated reports, market maps, and paid tiers - responsive across mobile and desktop
  • Design system: build and maintain shared components, tokens, and patterns so Exodus and the website stay visually and functionally consistent

Design Quality & Collaboration

  • Translate complex cybersecurity and AI concepts into simple, intuitive interfaces (flows, diagrams, step-by-step interactions)
  • Maintain strong typography, hierarchy, and accessibility so findings, evidence, and actions are visually distinct
  • Uphold brand and system consistency across color, spacing, and type scale
  • Run lightweight user research and usability testing, including incorporating CISO Advisory Board feedback
  • Strong developer handoff and engagement - able to clearly explain how a new feature should behave (e.g., a quick walkthrough showing that clicking a red button turns it blue) so engineers can build with confidence

Working Style

  • Comfortable designing in ambiguity - Exodus is early and discovery-heavy, so specs won't always be fully defined
  • Work in Figma for exploration and prototyping, with technical rework tracked in Notion
  • Clear async communication, including status updates and early clarifying questions
  • Fast iteration and openness to feedback
  • Comfortable as a founding generalist supporting product and web, with occasional brand work
  • Organized handoffs: shares editable links/files and keeps assets and components easy to reuse

Duties may evolve over time to reflect business needs.

Confidentiality & Security

As part of a cybersecurity research firm, you will regularly handle sensitive, pre-publication, and embargoed material. In this role you are expected to:

  • Handle confidential research, vendor information, and embargoed material with discretion, respecting NDAs and publication embargoes
  • Follow secure file-handling practices, including approved tools, access controls, and safe sharing of editable files
  • Maintain accuracy and integrity across all data visualizations and product interfaces, avoiding misleading scales or distortion of research findings
  • Bring genuine curiosity for cybersecurity concepts (threat landscape, vendor categories, and security frameworks) to produce credible, audience-appropriate designs

Tools & Software

  • Figma - primary tool for UI design, prototyping, components, and design systems
  • Notion - product documentation, roadmaps, and technical rework tracking
  • Claude Design - AI-assisted design to expedite exploration and iteration (nice to have)
  • Canva - quick-turn brand and social assets (nice to have)
  • Adobe Creative Cloud - Illustrator and Photoshop for supporting assets (nice to have), What We'll Evaluate During Screening
  • Portfolio showing:
  • End-to-end product design and complex, data-heavy interfaces
  • Web and app UI, plus responsive layout work
  • Examples where you simplified a complex concept or workflow
  • A short test assignment / design challenge may be used to assess:
  • Design thinking and problem framing (e.g., an answer-with-evidence view or an onboarding flow)
  • Layout, hierarchy, and interaction quality
  • Speed and communication

Requirements

  • 2-4 years in product / UX-UI design, ideally in B2B SaaS or enterprise software
  • A portfolio demonstrating end-to-end product work, complex/data-heavy interfaces, and design-system contributions
  • Expert proficiency in Figma (design, prototyping, components, and libraries)
  • Strong UX fundamentals: information architecture, interaction design, usability, accessibility, and responsive design
  • Strong discovery & UX research: hands-on experience with journey maps, user interviews, and usability testing. Knows how to collect information, understand what stakeholders and users are actually saying, and read between the lines rather than taking a brief at face value.
  • Responsive design across devices: the website or product should look and feel the same regardless of the device or screen size the user is on
  • Ability to translate complex or technical concepts into clean, simple interfaces
  • Strong typography, layout, and visual hierarchy skills
  • Clear async communication and fast, feedback-driven iteration

Preferred Qualifications

  • Experience designing AI/LLM-powered products (chat/answer UIs, citations, confidence indicators, agentic flows)
  • Experience building a design system from scratch
  • Light front-end literacy (HTML/CSS and understanding of how components are implemented) to collaborate closely with engineers
  • Familiarity with cybersecurity or another technical/regulated domain, or designing for technical and enterprise audiences
  • Proficiency in Canva for occasional quick-turn marketing assets
  • Ability to add microinteractions using JS libraries - subtle touches that make the work more engaging (a plus)
  • Experience with Claude Design (Claude's design capabilities) to expedite the design process

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