Enterprise Application Administrator I

The Enterprise Applications Administrator I provides support for implementing, administering, and maintaining Bankers Trust's enterprise systems and client relationship management applications as assigned. This role collaborates with internal business units to ensure the assigned platforms effectively support business processes, maintain standards, and provides an exceptional user experience. This role is focused on learning business processes, owning day-to-day responsibilities, building knowledge and understanding with how the systems function, and developing strong supporting relationships across the organization.

Primary Assigned Application(s): nCino, SalesForce, Sandbox

Primary Functions and/or Responsibilities:

• System Configuration
• Assists in gathering business requirements and translates them into application configurations.
• Assists in setup and upkeep of system configurations, settings, workflows, and other relevant setup while implementing solutions.
• Works on application upgrades, patches, releases, and maintenance activities and coordinates UAT testing.
• Suggests updates to configuration to include items such as validation rules, workflow rules, and approval processes.
• Supports the end-to-end configuration of assigned applications, building knowledge and understanding.
• System Administration
• Sets up, administers, tracks, and provides support for user profiles, security roles & settings, permissions, and access controls.
• Proactively calls attention to and helps to address system performance issues.
• Maintains objects, reports, dashboards, list views, flows, and approval processes.
• Supports integrations between nCino, Salesforce, and other enterprise systems.
• Tracks application and/or user licenses and monitor utilization.
• Continuous Process Improvement
• Works to understand operational challenges and collaborates to find system solutions.
• Learns processes and identifies opportunities to collaborate with Automation with Business Process Improvement teams to identify possible automation and workflow enhancements or reconfiguration.
• Works with the vendor or teammates to configure applications to support evolving business requirements.
• Participates in process mapping and solution design sessions.
• Training & User Adoption
• Learns to update and maintain system documentation, standard operating procedures, configuration guides, and user training materials.
• Conducts user or application training sessions for new and existing employees.
• Governance, Security & Compliance
• Follows the change management (release) process for updates to existing applications and follows documentation standards for such configurations and changes.
• Works within established organizational standards, internal controls, policies, risk, audit & compliance requirements.
• Follows systems and access security standards.
• Reporting, Analytics & Data Management
• Assists maintaining dashboards and KPI reporting delivery to management.
• Supports data imports, exports, and system integrations.
• Monitors and reports on system utilization
• Project Participation
• Participates in enterprise implementations and upgrades for assigned vendors and applications.
• Works directly with an assigned Project Manager and assist with requirements gathering, assigned tests, testing, deployment, and post-implementation support for new applications, upgrades, or conversions.
• Documents project activities and configuration changes.
• Business Unit and User Support
• Serves as a point of contact for business units regarding assigned enterprise applications functionality.
• Supports Treasury, Private Banking, Consumer Services, ePayments, Digital Banking, Cards & ATM, and Operations staff's utilization of the assigned enterprise systems
• Works to identify and diagnose end user problems in a manner that exemplifies high standards of customer service.
• Maintains workflows, page layouts, record types, fields, validations, and automation.
• Strategic Partner Engagement
• Serves as an admin liaison with software and support vendors for assigned applications. These include but are not limited to SalesForce, nCino, SWIVEL, Alloy, Plaid, and other Enterprise Applications as assigned.
• Provides feedback and documentation to the Enterprise Strategic Vendor Management team for vendor relationships, documentation upkeep, compliance, enhancement requests, and issue management.
• Performs other duties as assigned

• Four-year college degree in a related field preferred OR an equivalent combination of education and experience

• Experience utilizing or administering nCino and/or Salesforce or other CRM systems, or administration of business systems or enterprise level applications helpful. Or 2+ years' experience in bank operations, retail operations, enterprise systems administration, or equivalent experience required.

• Experience in banking operations preferred

• Experience with system implementation, configuration, or administration preferred

• Experience with reporting and dashboards preferred

• Experience with systems integrations helpful Specific Skills, Knowledge & Abilities:

• Helpful Technical KnowledgeApplication administrationReport building and utilizationWorkflow configurationMS 365 and ApplicationsChange management processesBusiness Process ImprovementApplication configurationMS Power Platform (Power Apps, Power Automate)

• Preferred AbilitiesCustomer-focused with a continuous improvement mindset.Strong analytical and problem-solving skills.Excellent communication skillsAbility to manage multiple projects and priorities.

• Helpful Banking ExperienceExperience with one or more of the following is preferred:Onboarding or Account Opening Systems (including nCino)Core banking applicationsDocument management systemsImaging platformsCustomer relationship management (CRM) systemsTreasury management applicationsWorkflow and automation platformsLearning management systems (LMS) Hiring Salary Range The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate's prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Base Salary Range: $58,000 - $69,000 plus annual bonus.

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a "Best Place for Working Parents®," being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.