Support Engineer

Web Technologies Technical Support Aspera (Software) Business Valuation Virtual Production Workflow Management Amazon Web Services Incident Management User Interface (UI) Microsoft Windows 10 System Administration Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Amazon Elastic Compute Cloud Python (Programming Language) Troubleshooting (Problem Solving), TEKsystems Global Services is seeking 3x Support Engineers to provide software and network troubleshooting services to customers spanning multiple roles, skill sets, levels, and personalities. This team works within the Media & Entertainment industry supporting film postproduction. Most common tickets relate to issues with over 30 different software applications including Aspera, Okta Workflows, AWS (EC2, VMs), Active Directory, Moxion, Box storage, Studio Desk, Avid, and Adobe. * You have a strong aptitude for troubleshooting and problem solving. * You have a strong obsession to service the customers best interests. * You maintain SLA's through the implementation of incident management process, proactive issue detection and reporting. * You can setup and configure monitoring systems to prevent prolonged outages. * You have foundational knowledge of networking and web technologies and customer service. * You write and review accurate and, complete support procedures, system and, Day to Day/Required Skills: * Application support of over 30 production applications. They will be supporting the backend and user interface. * Infrastructure Support/Systems Admin skill set * Will have access to some of the servers, understanding Windows Admin would be helpful. * Administer complex applications that they have (Okta - this will help a lot) * Light touch AWS experience - managing EC2s, VMS, * Experience working with the network - manages several domains, created DNS records * Automation > writes scripts with Python. They do it a bunch, will need to learn if they don't know * Active Directory > adds/changes/decommissioning would be helpful but not required * Identity administration. All the "customers" these techs will be supporting are working for the production companies. These are 3rd party production companies, and these techs will help to set up their identities in Okta. They are supposed to make sure they are using the correct tools with the right permissions and can get work done. Environment: * Film specific applications = Movie magic, synchronize, asset hub * The applications are film industry specific (Avid, studio desk, Moxion, Box storage, OKTA) * Virtual Production applications = file maker, whole adobe creative cloud suite * Environment is Linux/Windows mix, Technical Support Aspera (Software) Business Valuation Virtual Production Workflow Management Amazon Web Services Incident Management User Interface (UI) Microsoft Windows 10 System Administration Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Amazon Elastic Compute Cloud Python (Programming Language) Troubleshooting (Problem Solving) +0 Login | JoinContact

Linux Operations Leadership Automation Multitasking Microsoft 365 Film Industry Prioritization Issue Tracking Problem Solving Decision Making Post-Production Customer Service Active Directory, process documentation, and incident tracking entries. * You show good judgment and instincts in decision making. * Able to prioritize and multi-task in complex, fast-paced environment. * You solve problems at their root, stepping back to understand the broader context. Schedule: Training (2-4 weeks): Mon-Fri, 8am-5pm PT Post-Training (through 12/31/26): 2 SEs working Sat-Wed; 1 will work Mon-Fri 8am-5pm PT, Troubleshooting, Support, Customer service, Linux, Windows 10, Aspera, okta workflows, EC2, Virtual Machines, Technical support, Active directory, Office 365, Service desk, Application support, Cloud, Python, Linux Operations Leadership Automation Multitasking Microsoft 365 Film Industry Prioritization Issue Tracking Problem Solving Decision Making Post-Production Customer Service Active Directory Virtual Machines

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.