IT Project Manager

Kforce is immediately seeking an experienced IT Project Manager in support of our enterprise telecommunications and mass media client based in Maryland Heights, MO. Summary: We are seeking an experienced IT Project Manager with 10+ years of experience leading complex technology initiatives and delivering Salesforce solutions, including Salesforce Field Service. This role leads projects from planning through implementation, partnering with business leaders, technical teams, and external vendors to deliver strategic outcomes on time and within budget. Key Responsibilities:

• Lead end-to-end delivery of medium-to-large IT projects, managing scope, schedule, budget, quality, risks, dependencies, and resource plans
• Develop project roadmaps, timelines, governance processes, and executive reporting using Agile, Waterfall, or hybrid methodologies
• Coordinate cross-functional teams across IT, engineering, QA, architecture, operations, product, and business functions to ensure alignment and successful delivery
• Serve as the primary liaison between technical teams, stakeholders, and executive leadership
• Manage implementation partners and system integrators, including SOW development, contract oversight, deliverable acceptance, performance management, and escalations
• Oversee project financials, including business cases, forecasting, budget tracking, purchase orders, invoicing, and variance reporting
• Lead Salesforce and Salesforce Field Service initiatives involving scheduling, dispatching, work orders, service appointments, mobile workforce enablement, and technician processes
• Partner with Salesforce architects, administrators, and developers to manage releases, integrations, data migration, and platform governance
• Maintain project governance, change control, RAID management, executive communications, and proactive risk mitigation

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience
• 10+ years of IT project management experience delivering technology projects with cross-functional IT and business teams
• 3+ years of experience managing projects built on Salesforce technology, with demonstrable experience delivering Salesforce Field Service solutions
• Proven experience managing external implementation vendors and system integrators, including contract and SOW management
• Demonstrated budget management experience, including business case development, forecasting, and financial tracking for projects
• Strong command of Agile/Scrum and hybrid delivery methodologies and the full software development lifecycle (SDLC)
• Proficiency with project and work management tools (e.g., Jira, Confluence, MS Project, Smartsheet)
• Exceptional communication, stakeholder management, and executive-facing presentation skills
• Strong risk management, negotiation, problem-solving, and organizational leadership abilities

Preferred Qualifications:

• PMP, PMI-ACP, or Certified ScrumMaster (CSM) certification
• Salesforce certifications such as Salesforce Administrator, Field Service Consultant, or Salesforce Certified Associate
• Experience in telecommunications, utilities, field operations, or a service-heavy industry
• Experience integrating Salesforce with enterprise systems (ERP, billing, CRM, workforce management)
• Familiarity with data migration, integration platforms (e.g., MuleSoft), and DevOps/release management for Salesforce

Core Competencies:

• Leadership: Guides matrixed teams without direct authority; builds alignment and accountability
• Business Acumen: Connects technical delivery to business value and financial outcomes
• Communication: Tailors messaging from technician-level detail to executive summary

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

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