Operations Support Engineer

The Identity and Access Management (IAM) Operations team is a critical part of the organization, responsible for ensuring secure and seamless access to systems and applications across. Our team specializes in resolving complex access issues, supporting IAM platforms, and maintaining the integrity of identity services. We work closely with engineering, infrastructure, security, and business teams to deliver a frictionless user experience. With a focus on operational excellence, we proactively monitor IAM systems, implement continuous improvement of identity lifecycle management. The IAM org's overall mission is to enable secure, appropriate access for any identity from any device, any location, to any service, for the right business outcome. The IAM team provides positive user experiences through platform modernization, and security and operational excellence for workforce identities across

• Provide Level 2 support for Identity and Access Management (IAM) systems and applications.
• Troubleshoot and resolve IAM-related issues and incidents.
• Collaborate with Level 1 support and other IT teams to ensure seamless IAM operations.
• Maintain and update IAM documentation, including policies, procedures, and guidelines.
• Provide training and support to end-users on IAM processes and tools.
• Participate in IAM-related projects and initiatives.
• Stay updated with the latest IAM technologies and best practices
• As necessary after normal operation hours support

Applicants must be legally authorized to work in the United States. Sponsorship not available., * 3+ years of experience in Identity and Access Management or IT support roles.

• Proficiency with IAM platforms such as Microsoft Active Directory, Okta, or SailPoint.
• Strong understanding of authentication protocols (e.g., SAML, OAuth, OpenID Connect).
• Experience with ticketing systems (e.g., ServiceNow, Jira) and incident management workflows.
• Familiarity with PowerShell or other scripting languages for automation and troubleshooting.
• Ability to analyze logs and trace access issues across systems.
• Strong communication skills and ability to collaborate across technical and non-technical teams.
• Various times after normal operating hours support
• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
• Experience with multi-factor authentication (MFA) and single sign-on (SSO) technologies.
• Understanding of LDAP, Kerberos, and certificate-based authentication.
• Scripting experience in Python, Bash, or PowerShell for automation and reporting.
• Relevant certifications such as CISSP, Security+, Microsoft Certified: Identity and Access Administrator Associate, or Okta Certified Professional.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.