Full Stack Development

Linux Typing Research Patience Operations Leadership ServiceNow Communication Point Of Sale Phone Support Microsoft 365 Issue Tracking Problem Solving Product Support Network Support Customer Service Customer Support Technical Issues Operating Systems Technical Support Help Desk Support Computer Hardware Business Valuation Microsoft Windows 10 Proprietary Software Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Cisco Systems VPN Client Troubleshooting (Problem Solving), Shift during training (4-6 weeks): Will be 1st shift Monday through Friday 8A-4:30P EST, then when training is complete, The two openings still available are 2nd shift Tuesday-Saturday - 4 pm -12:30 am with two 15 minute breaks and 30 minute lunch.

This is a 24/7 Phone support environment. This role is really more "networking support" than a password reset service desk. With it being third shift, most of the technical issues are at the retail locations and not corporate/HQ, which leads to more calls around POS, network connectivity, etc. This team supports internal employees as well as the employees at the truck stops and convenient stores. The majority of the support is at the retail locations supporting the POS hardware, software, credit card readers, network connectivity, receipt printers, etc. This role involves incoming calls from users that can be non-technical, so the ability to ask questions in layman's terms is imperative. After calls, this person is responsible for documenting the issue in ServiceNow (ticketing system) but they are moving to ServiceNow so that will switch. This environment does have Windows and Linux as the POS systems run on both. The ability to take 30-40 calls/tickets per shift, typing quickly, general computer knowledge is all required. The 2nd shift does take less calls and it is not nearly 30-40 as that is more first shift call volume.

The Service Desk Associate will provide first line support for remote users on core business applications. This is a real-time, fast-paced environment. Will handle inbound trouble calls and requests; troubleshoot and resolve level 1 issues; research and resolve level 2 issues; and escalate as needed for advanced issues. Will be responsible for proactively following up on tickets to ensure successful closure. The environment includes proprietary software in a complex environment.

In addition to supporting customers, the help desk staff will also develop, maintain, and contribute to support knowledge base and other documentation., Linux Typing Research Patience Operations Leadership ServiceNow Communication Point Of Sale Phone Support Microsoft 365 Issue Tracking Problem Solving Product Support Network Support Customer Service Customer Support Technical Issues Operating Systems Technical Support Help Desk Support Computer Hardware Business Valuation Microsoft Windows 10 Proprietary Software Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Cisco Systems VPN Client Troubleshooting (Problem Solving) +0

*3+ years experience in user and customer support

• Knowledge of software and operating system support

• Patience and excellent communication skills!

Required Skills:

• Windows, Linux, MS Office Troubleshooting and problem solving over the phone

• User interaction/communication (oral and written)

• Knowledge of retail, POS, or customer-facing product support is highly preferred

*Someone who comes from a NOC Background will work out well! Need to be more network-support than anything

Skills

Help desk support, Troubleshooting, network connectivity, network support, Help desk, Windows 10, Phone support, technical support, CISCO, VPN, Pos system, Service desk, Customer service, Point of sale, Windows, office 365, servicenow, Pos, Computer hardware, Noc, Network monitoring

Top Skills Details

Help desk support,Troubleshooting,network connectivity,network support,Help desk,Windows 10,Phone support,technical support,CISCO,VPN

Additional Skills & Qualifications

Additional Skills & Qualifications

Cisco and Networking support

Windows 10

Office 365

Point of Sale / POS, Communication Record Keeping Detail Oriented Problem Solving Customer Service PC Configuration Operating Systems Peripheral Devices Business Valuation Process Improvement Full Stack Development Valid Driver's License Artificial Intelligence Business Transformation Productivity Improvement Troubleshooting (Problem Solving)

This is a Contract position based out of Westlake, OH. Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.