Genesys Cloud Developer

Operations, Code Review RESTful API Sprint Planning Agile Methodology Cloud Development Business Valuation Workflow Management Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Continuous Improvement Process Application Programming Interface (API), Our client is seeking an experienced Genesys Cloud Developer to join their Care Center team. This individual will be responsible for the design, development, and deployment of IVR solutions, contact routing, and customer interaction workflows using Genesys Cloud Architect. The role will also support integrations through Genesys Cloud APIs, Data Actions, and related technologies., * Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect across inbound and outbound voice, email, and SMS channels.

• Develop custom integrations with internal systems and third-party applications using RESTful APIs, Genesys Cloud APIs, and webhooks.
• Configure and maintain Data Actions and system integrations.
• Create, manage, and update outbound campaigns and contact lists.
• Participate in Agile ceremonies including sprint planning, code reviews, standups, and retrospectives.
• Collaborate with developers, architects, and business stakeholders to deliver high-quality solutions.
• Maintain technical documentation for workflows, integrations, deployment processes, and solution designs.
• Support continuous improvement initiatives and contribute to a high-performing development team., * Genesys Cloud Admin UI
• Postman
• Git
• Jira / Confluence
• Terraform
• Archy
• Bot Integrations
• Agile Development Methodologies, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Lead Genesys Engineer TEKsystems

Pittsburgh, PA*On-Site

Genesys Operations Code Review RESTful API Sprint Planning Agile Methodology Cloud Development Business Valuation Workflow Management Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Continuous Improvement Process Application Programming Interface (API) +0 Login | JoinContact

• 7+ years of Genesys Cloud development experience
• Genesys Cloud Architect
• IVR Design & Development
• REST APIs
• Java
• JSON / XML
• OAuth
• SQL
• AWS and/or Azure
• Genesys Cloud Integrations, The ideal candidate will have extensive experience building and supporting enterprise contact center solutions within Genesys Cloud. They should be comfortable designing complex IVR experiences, creating API-driven integrations, and working in a collaborative Agile environment. Job Type & Location

This is a Contract to Hire position based out of Pittsburgh, PA. Pay and Benefits

The pay range for this position is $65.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.