IT Support Specialist

Local Area Networks Service Improvement Technology Solutions Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Service Improvement Planning Management Information Systems Troubleshooting (Problem Solving), * Uses knowledge of computers, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support

• Provides technical support in a fast paced, high-pressure environment while multi-tasking (e.g. rebuilding a computer and working on a networking issue) and or reprioritizing efforts as needed

• Communicates with management on potentially volatile situations. Takes responsibility and ownership of the issue

• Learns and applies customer and engineering best practices to support software/hardware solution to drive high availability to meet/exceed customer expectations

• Escalates and works with various corporate headquarters technical support specialists, software/hardware companies in issue resolution

• Continues to increase level of proficiency and expertise in the complex computer hardware and software technologies through continuous education, advanced training, and study

• Leverages subject matter expertise to instruct local office technology clients on optimal technology utilization both in-person and virtually

• Advocate for technology needs of end users, proactive monitoring of technology related business issues, and support cross-team engagement for resolutions of issues

• Develop relationships with Development, Infrastructure, Product, and other Application Support stakeholders to deliver and improve effectiveness and efficiency

• Contributes to process/service improvement ideas to enhance the client experience, partnering with more experienced team members for guidance where needed

• Vendor management of 3rd party technology solutions provider and implementations

• Project management of local technology implementations and upgrades, to include the communication and feedback to local and corporate leadership, Local Area Networks Service Improvement Technology Solutions Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Service Improvement Planning Management Information Systems Troubleshooting (Problem Solving) +0

Advocacy Operations Leadership Management Innovation ServiceNow Multitasking Communication Microsoft 365 Detail Oriented Problem Solving Decision Making Customer Service Computer Science Active Directory Technical Issues Operating Systems Vendor Management Technical Support Help Desk Support Computer Hardware Project Management, Desktop, Windows 10, Troubleshooting, Active directory, Service desk, Office 365, Hardware, Servicenow, Technical support, Imaging, Help desk support, Windows, Customer service

Additional Skills & Qualifications

• Bachelor's degree in Computer Science, MIS or OR a significant equivalent experience

• Minimum of 2 years of relevant technology support experience

• Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools

• Demonstrates strong customer service skills and excellent oral and written communication ability. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment.

• Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills

• High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation

• Strong attention to detail including proficiency in clear and understandable ticket documentation

• Ability to diffuse/resolve escalations, resolve complex issues Job Type & Location, Leadership Management Hand Tools Market Data Data Centers Screwdrivers Adaptability Communication Collaboration Cyber Security Prioritization Test Equipment Self-Motivation Lifting Ability Desktop Support Data Management Ancient History Customer Service Secret Clearance Help Desk Support Microsoft Windows CompTIA Security+ Computer Displays Service Management Analytical Thinking IT Service Management Data Transport Utility Network Troubleshooting Service Level Objectives IAT Level II Certification Project Management Software HP Service Manager Software Troubleshooting (Problem Solving), Leadership Mentorship Innovation Market Data Coordinating Communication Microsoft Excel Problem Solving Desktop Support Ancient History Customer Service Business Metrics Secret Clearance Support Services Diagnostic Skills Performance Metric Security Clearance Strategic Thinking Workflow Management Information Systems System Configuration CompTIA Security+ CE Installation Support IT Service Management Information Technology Operational Excellence Service-Level Agreement Effective Communication Remote Desktop Services Information Technology Operations Troubleshooting (Problem Solving) +0

This is a Contract to Hire position based out of Washington, DC. Pay and Benefits

The pay range for this position is $31.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.