Junior Technical Service Engineer (all genders)

Are you someone who thrives on connecting with customers and solving problems together? Join Lucanet's Technical Customer Operations team as a Junior Technical Service Engineer, supporting the delivery of seamless implementation experiences for our growing international customer base. You'll work with new customers navigating their transition to Lucanet, alongside a collaborative team that's invested in your growth., * Customer onboarding: Execute technical onboarding processes for new customers, ensuring smooth ERP integration, ETL processes, data transformations, and ongoing technical support of Lucanet solutions.

• Implementation and administration: Install, configure, and manage Lucanet software components, interfaces, and SQL databases, working with your team to ensure successful handover and customer acceptance.
• Consulting and relationship management: Serve as a technical point of contact regarding Lucanet implementations and system integrations. Conduct customer-facing video calls to troubleshoot issues and guide customers through setup.
• Technical troubleshooting and resolution: Identify, analyze, and solve technical issues by examining logs, researching solutions using internal resources and AI tools, and collaborating with colleagues and customers to ensure efficient outcomes.
• Process optimization: Contribute to improving onboarding and technical integration processes based on your experience, creating documentation and best practices for teammates.
• Migration support: Support on-premise to cloud platform migrations, helping customers transition to the Lucanet platform

• Experience in technical support, implementation support, or a comparable technical role. First or second-level support experience is valuable.
• Basic SQL knowledge: ability to read queries, navigate database tables, and write simple queries.
• Familiarity with ERP systems, Windows Server environments, and basic networking concepts including ports and database connections.
• Comfort with customer-facing work and direct engagement with technical stakeholders.
• Openness to AI tools and willingness to use them as part of your problem-solving toolkit.
• Ability to work independently using documentation, internal resources, and AI tools to research and solve problems.
• University degree in Computer Science, IT, Networks, or related field, or equivalent professional experience.
• Clear and professional customer communication skills in German and English.

To be considered for this role, candidates must have the legal right to work in the country of employment.

• Work from abroad - Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Team spirit - We value teamwork and celebrate our achievements. That's why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development - We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• Lucanet Engage - Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• Lucanet Do Good - As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing - Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, and mental health support through our external partners.
• Generous leave policy - We encourage you to take time off to relax, travel, and recharge.
• Compensation - We are committed to equal pay and to supporting your future by offering an attractive salary package that keeps your growth in focus.
• Discounts - Enjoy a whole bunch of discounts from our external corporate benefits partner.

Lucanet is the CFO Solution Platform built for modern finance & tax teams, offering an integrated suite of solutions to simplify and automate their most critical finance processes. More than 6,000 companies around the world rely on our easy-to-use, out-of-the-box SaaS platform - from consolidation and financial planning to tax compliance and reporting, ESG reporting, banking and cash management, and more. PE-backed and growing our footprint across global markets. Behind the platform is a global team of 850+ people who care about doing the work well. We challenge each other to push boundaries, move fast without cutting corners, and build solutions that genuinely change how finance & tax leaders operate. If you're looking for a place where your work has real reach - and where your growth is part of the deal - this is it. Discover more about Lucanet as an employer.