Technical Support Advisor

• Provide technical support and assistance for a project with a leading software development company
• Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively
• Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction
• Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges
• Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

• Native or fluent in German (C1 level), with strong proficiency in English (minimum B2) both written and spoken communication
• Knowledge of Spanish is a plus
• Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable
• Ability to manage a wide range of customer interactions with professionalism and empathy
• Strong critical thinking and problem-solving skills for effective resolution of issues.

• Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00
• Dynamic and multicultural work environment
• Strong focus on work-life balance
• Comprehensive training on the product, advanced technologies, and in-demand skills in the market
• Guidance and tools to reach career potential Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Support Advisor to join their teams in Barcelona.