Front Office Technical Support Specialist
Role details
Job location
Tech stack
Job description
Mercier Consultancy is thrilled to offer an opportunity for a Dutch Front Office Technical Support Specialist, located in Sofia, Bulgaria, with a hybrid working model! In this role, you will serve as a vital point of contact for our Dutch-speaking clients, providing technical assistance and support related to our products and services. As a Front Office Technical Support Specialist, you will interact directly with clients, helping them resolve technical issues and ensuring a smooth user experience. Your expertise will not only help maintain client satisfaction but also contribute to the improvement of our services. Responsibilities
- Provide technical support to Dutch-speaking clients through various channels such as phone, email, and chat
- Troubleshoot and resolve hardware and software issues effectively
- Document technical issues and solutions in our support system
- Advise clients on best practices and usage of our products
- Collaborate with technical teams to escalate and resolve more complex issues
- Engage in continual training to enhance your product knowledge and technical skills
- Collect and analyze client feedback to provide insights for service improvements
Requirements
- Fluency in Dutch and English, both written and spoken
- Strong communication and interpersonal skills
- Previous experience in a technical support or customer service role is advantageous
- Ability to troubleshoot technical problems and provide clear instructions
- Proficient in using support ticketing systems and Microsoft Office Suite
- Attention to detail and organizational skills
- Ability to work independently and collaboratively in a hybrid work environment
Benefits & conditions
Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Private Health Insurance Support In Finding Accommodation After Hotel Fully Paid Training And More... Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.