Field Solutions Engineer (Cequeliños)

ph3Field Solutions Engineer /h3pWe are seeking a Field Solutions Engineer to support our growing ecosystem of smart, networked devices and digital solutions./ph3Key Responsibilities /h3ulliConnectivity RD Testing: Lab testing of gateways, access points, VLANs, and firmware; defines blessed network baselines and change checklists to ensure reliability./liliEscalation Engineering (Tier 3 / VIP): Owns P1/P2 connectivity and platform incidents; performs deep technical troubleshooting and engages Engineering for root cause analysis; closes the loop with support playbooks and known-error articles./liliField Enablement: Creates knowledge bases, runbooks, decision trees, and distributor guides; trains Support team on emerging patterns and best practices./liliVIP Strategic Customer Support: Provides direct support for pre-install design, complex triage, and post-mortems for VIP and high-visibility accounts; delivers clear, timely updates to internal stakeholders./liliOnsite Readiness: Conducts planned site visits for pilots, complex installations, and challenging incidents to ensure customer success./liliFeedback to Product: Files structured bugs with reproducible test cases and telemetry gaps; proposes roadmap improvements to product teams./liliTier 3 Queue Quality: Monitors VIP / Tier 3 queues for aging, SLA risk, and repeat issues; ensures tickets contain clear issue descriptions, troubleshooting steps, and resolutions./li /ulh3Must-Haves /h3ulli5-8+ years of hands?on experience in networked/IoT support or solutions engineering; deep expertise in networking fundamentals./liliStrong technical foundation: TCP/IP, DHCP/DNS, VLANs, Wi?Fi (controller/AP deployment), VPNs, TLS/certificate management, firewall/NAT, packet capture analysis./liliLinux/CLI proficiency and experience with incident leadership and escalation management./liliExcellent written communication skills; ability to create clear, comprehensive knowledge bases and runbooks for technical teams./liliOutstanding customer commitment: works outside normal business hours when needed, demonstrates excellent communication, and shows persistence in solving customer problems./liliExcellent organizational skills; ability to manage workload and multiple priorities simultaneously while meeting deadlines./liliStrong analytical mindset; data?driven, detail?oriented, with curiosity to understand complex systems and troubleshoot systematically./li /ulh3Nice?to?Haves /h3ulliScripting experience (Python / Bash) for network automation and troubleshooting./liliCloud logging and observability experience (Grafana, Prometheus, CloudWatch, or similar)./liliExperience with Mobile Device Management (MDM) or edge gateway deployments./liliITIL certification or formal IT service management training./liliExperience enabling distributors and channel partners through technical training and documentation./li /ulh3What's in it for you?/h3ulliDirect influence on product roadmap and strategy through technical insights and field learnings./liliHigh?impact technical role working with VIP customers and solving complex, real?world connectivity challenges./liliOpportunity for onsite engagement and travel; direct interaction with customers and field teams./liliLeadership pathway: potential to mentor junior engineers and shape team capability development./liliCompetitive compensation and comprehensive benefits package./liliCulture of continuous improvement and innovation; commitment to employee development and growth./li /ul /p #J-*****-Ljbffr

li /ulh3Must-Haves /h3ulli5-8+ years of hands?on experience in networked/IoT support or solutions engineering; deep expertise in networking fundamentals. /liliStrong technical foundation: TCP/IP, DHCP/DNS, VLANs, Wi?Fi (controller/AP deployment), VPNs, TLS/certificate management, firewall/NAT, packet capture analysis. /liliLinux/CLI proficiency and experience with incident leadership and escalation management. /liliExcellent written communication skills; ability to create clear, comprehensive knowledge bases and runbooks for technical teams. /liliOutstanding customer commitment: works outside normal business hours when needed, demonstrates excellent communication, and shows persistence in solving customer problems. /liliExcellent organizational skills; ability to manage workload and multiple priorities simultaneously while meeting deadlines. /liliStrong analytical mindset; data?driven, detail?oriented, with curiosity to understand complex systems and troubleshoot systematically. /li /ulh3Nice?to?Haves /h3ulliScripting experience (Python / Bash) for network automation and troubleshooting. /liliCloud logging and observability experience (Grafana, Prometheus, CloudWatch, or similar). /liliExperience with Mobile Device Management (MDM) or edge gateway deployments. /liliITIL certification or formal IT service management training. /liliExperience enabling distributors and channel partners through technical training and documentation.

h3ulliDirect influence on product roadmap and strategy through technical insights and field learnings. /liliHigh?impact technical role working with VIP customers and solving complex, real?world connectivity challenges. /liliOpportunity for onsite engagement and travel; direct interaction with customers and field teams. /liliLeadership pathway: potential to mentor junior engineers and shape team capability development. /liliCompetitive compensation and comprehensive benefits package. /liliCulture of continuous improvement and innovation; commitment to employee development and growth. /li /ul /p #J-*****-Ljbffr