Global Service Desk And Technological Transformation Lead

Talent Search People
L'Hospitalet de Llobregat, Spain
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

L'Hospitalet de Llobregat, Spain

Tech stack

Microsoft Windows
Confluence
JIRA
Microsoft Servers
Power BI
Information Technology
Atlassian Tools

Job description

At Talent Search People, we collaborate with a multinational client in the agri-food sector based in Barcelona.Skills and Competencies - Experience in Complex Environments: Demonstrate experience managing IT services in multinational corporations with complex technological architectures and models.- Knowledge of Technological Tools: Solid experience in the use and management of the Atlassian suite (Jira Service Management, Jira Software, Confluence), as well as the Microsoft environment (Microsoft 365, PowerBI, etc).- ITSM Strategy: Deep knowledge of ITSM tool management and consolidation.Experience in unifying ticketing systems and process automation will be highly valued.- Leadership and Transformation: Ability to lead change management and transform a support team that handles multiple platforms and processes.- Analytical Thinking: Ability to analyze complex performance data and convert it into strategic information for decision-making.- Results-Oriented: Pragmatic approach to problem-solving and a proven track record of achieving results in challenging environments.

Requirements

Skills and Competencies - Experience in Complex Environments: Demonstrate experience managing IT services in multinational corporations with complex technological architectures and models.

  • Knowledge of Technological Tools: Solid experience in the use and management of the Atlassian suite (Jira Service Management, Jira Software, Confluence), as well as the Microsoft environment (Microsoft 365, PowerBI, etc).

  • ITSM Strategy: Deep knowledge of ITSM tool management and consolidation. Experience in unifying ticketing systems and process automation will be highly valued.

  • Leadership and Transformation: Ability to lead change management and transform a support team that handles multiple platforms and processes.

  • Analytical Thinking: Ability to analyze complex performance data and convert it into strategic information for decision-making.

  • Results-Oriented: Pragmatic approach to problem-solving and a proven track record of achieving results in challenging environments.

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