Application Support 2Nd Level Support - Hybrid 3X2, Madrid (Vitoria-Gasteiz)

Role OverviewWe are seeking a dedicated Application Support Specialist to ensure the smooth operation of our core banking applications through proactive incident management and efficient coordination across IT and business teams.ResponsibilitiesEnsure the smooth operation of core banking applications, focusing on application management (2nd-level support).Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs.Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.Act as the local administrative manager.Take over periodic on?call duty (weekly 24/7 rotation).Administer change requests and ensure proper execution of application?related processes.Contribute to projects related to operational aspects of existing or newly integrated applications.Maintain and update application operation documentation and knowledge base.Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control?M, or similar tools).QualificationsMinimum of 2 years of professional experience in application support.Strong Linux knowledge (shell scripting is an advantage).Solid understanding of Windows OS at server level.Familiarity with Java application servers, databases, and workload automation tools (AWA, Automic AWA).ITIL Foundation certification.Experience in batch job support and scheduling tools (Automic AWA, Control?M, or similar).Ideally, experience in banking or financial services with knowledge of financial products.English C1 level.Benefits23 days of Annual Leave plus the 24th and 31st of December as discretionary days.Numerous benefits: Health Care Plan, teleworking compensation, Life and Accident Insurances.Retribución Adaptable Program: Meals, Kinder Garden, Transport, online English lessons, Health Care Plan.Free access to several training platforms.Professional stability and career plans.Referral compensation program.Option to pick between 12 or 14 payments along the year.Real Work Life Balance measures: flexibility, WFH or remote work policy, compacted hours during summertime.UST Club Platform discounts and gym access discounts.Remote WorkHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.Equal Opportunity StatementIn UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality.We have a special commitment to Disability & Inclusion, so we are interested in hiring people with a disability certificate.#J-*****-Ljbffr

QualificationsMinimum of 2 years of professional experience in application support.Strong Linux knowledge (shell scripting is an advantage). Solid understanding of Windows OS at server level.Familiarity with Java application servers, databases, and workload automation tools (AWA, Automic AWA). ITIL Foundation certification.Experience in batch job support and scheduling tools (Automic AWA, Control?M, or similar). Ideally, experience in banking or financial services with knowledge of financial products.English C1 level.Benefits23 days of Annual Leave plus the 24th and 31st of December as discretionary days.Numerous benefits: Health Care Plan, teleworking compensation, Life and Accident Insurances.Retribución Adaptable Program: Meals, Kinder Garden, Transport, online English lessons, Health Care Plan.Free access to several training platforms.Professional stability and career plans.Referral compensation program.Option to pick between 12 or 14 payments along the year.Real Work Life Balance measures: flexibility, WFH or remote work policy, compacted hours during summertime.UST Club Platform discounts and gym access discounts.Remote WorkHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.Equal Opportunity StatementIn UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with a disability certificate. #J-*****-Ljbffr