Support Engineer (Cádiz)

ResponsibilitiesDay?to?day incident monitoring and resolution (ServiceNow preferred)Interact with IT & business users on functional issuesTriage issues and coordinate with cross?functional teams for timely resolutionFollow service management processes (Incident, Change, Capacity, Problem)Maintain agreed SLA levels and assure quality of delivery at all timesCoordinate communications between suppliers, OEM, and other IT/business stakeholdersTrack and report progress to stakeholdersAdhere to shift rotation plan and provide on?call support for out?of?hours issuesQualifications4-6 years of experience in support engineering or related roleExperience with incident, problem, change, capacity management processesKnowledge of ServiceNow, SLM, Knowledge Management processesExperience with manufacturing shop floor systemsFamiliarity with Java, .NET, SQL, Oracle (nice to have)Spanish C2 levelAbility to work in 1st or 2nd shift and provide on?call support as per customer expectationsWork Schedule1st Shift: 6:30 a.m. - 2:30 p.m.; 2nd Shift: 11:00 a.m. - 7:00 p.m.; extended shifts or weekend support may be required.ContractPermanent (indefinite) contract from the first day.BenefitsCompetitive salary and a versatile compensation plan (restaurant ticket, childcare ticket, transport ticket, health insurance)Financial support for working from home expenses; one?month bonus to set up the home officeCareer development opportunities and annual performance?based compensation reviewsAbout the CompanyTata Consultancy Services (TCS) is a global information technology company founded in **** as part of the Indian Tata Group.#J-*****-Ljbffr

ResponsibilitiesDay?to?day incident monitoring and resolution (ServiceNow preferred)Interact with IT & business users on functional issuesTriage issues and coordinate with cross?functional teams for timely resolutionFollow service management processes (Incident, Change, Capacity, Problem)Maintain agreed SLA levels and assure quality of delivery at all timesCoordinate communications between suppliers, OEM, and other IT/business stakeholdersTrack and report progress to stakeholdersAdhere to shift rotation plan and provide on?call support for out?of?hours issuesQualifications4-6 years of experience in support engineering or related roleExperience with incident, problem, change, capacity management processesKnowledge of ServiceNow, SLM, Knowledge Management processesExperience with manufacturing shop floor systemsFamiliarity with Java, . NET, SQL, Oracle (nice to have)Spanish C2 levelAbility to work in 1st or 2nd shift and provide on?call support as per customer expectationsWork Schedule1st Shift: 6:30 a.m. - 2:30 p.m.; 2nd Shift: 11:00 a.m. - 7:00 p.m.; extended shifts or weekend support may be required.ContractPermanent (indefinite) contract from the first day.BenefitsCompetitive salary and a versatile compensation plan (restaurant ticket, childcare ticket, transport ticket, health insurance)Financial support for working from home expenses; one?month bonus to set up the home officeCareer development opportunities and annual performance?based compensation reviewsAbout the CompanyTata Consultancy Services (TCS) is a global information technology company founded in **** as part of the Indian Tata Group.