IT Technician

• Provide first-level technical support to end users, both in person and remotely.
• Manage, register and follow up on incidents and service requests through the ticketing platform.
• Prepare, configure and deploy Mac devices, corporate applications and work tools for new joiners and replacements.
• Manage the IT asset inventory, including stock control, device allocation, returns, contingency equipment and hardware shipments.
• Support onboarding and offboarding processes, proactively contact users and ensure a high level of satisfaction.
• Escalate complex incidents when required and contribute to the continuous improvement of support processes.

• Previous experience in IT Back Office or proximity support roles.
• Advanced knowledge of macOS and the Apple ecosystem.
• Experience in Mac device deployment, configuration and software installation.
• Experience in IT asset inventory and lifecycle management.
• Hardware and software troubleshooting skills.
• Experience with ticketing tools, preferably ServiceNow.
• Basic knowledge of LAN, Wi-Fi, VPN, mobile devices and remote access tools.
• Strong organisational skills, attention to detail, autonomy and user orientation.
• Upper-intermediate English level, both spoken and written.
• Experience in international corporate environments.
• Knowledge of Microsoft 365 and collaboration tools.
• Experience with iPhone and iPad devices and mobility management.
• Apple certifications or experience with Apple Business Manager, Jamf or Intune., Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities.

• Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications.

At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level. We are looking for a talented Technician Support for the IT Platform of a multinational leader in the banking sector located in Madrid.