IT Support

We are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. In order to provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers' needs and in line with the Company's objectives we need a subject matter expert to serve as In-House 2nd Level IT support.

This is a fantastic opportunity to be involved in the business at a time of immense growth and have the chance to really influence new ways of working and help drive change., * Provide 1st and 2nd Level technical support to all users including support in PC hardware, laptops, printers, and LAN/WLAN, TCP/IP connection

• Understand the design, development and configuration of new and existing applications in relation to Business as Usual service delivery
• Liaise with other support teams within the organisation and external organisations (e.g. third-party software suppliers)
• To assist with the configuration and deployment of new equipment and to ensure they are installed correctly and are fully functional
• Daily system checks
• To diagnose, troubleshoot and correct problems within systems
• To provide basic training to new and existing staff as needed
• Assist with out of hours support where required
• Provide reports and updates regarding daily system activities/projects to the IT manager
• Ensure suitable working Anti Virus and Back up Solutions in place
• Carry out timely deployment of hardware/software

This business is looking for someone with very strong IT support skills to act as a key resolver within both a first line and second line support function. This role will be ideal for anyone who an experience hands-on support engineer with a customer focused approach who continuously looks for new solutions and process improvement.. You will on occasions be dealing with customers on a day-to-day basis; therefore it will be important to be well-spoken and articulate at all times., · Office 365 administration and support

· Windows Server up to 2019

· DNS, DHCP, Active Directory, Group Policy

· Networking (Firewalls, switches and routers)

· Virtual Server Experience (VMware)

· Veeam backups

· Experience in supporting users face to face, over the phone and/or via email.

· The ability to solve problems and think analytically.

• Attention to detail.
• Excellent understanding of IT and networking.
• Strong written and verbal communications.
• Good knowledge of Windows server administration, troubleshooting and IP addressing.