Senior CPQ/CRM Architect
Role details
Job location
Tech stack
Job description
As Senior CPQ/CRM Solution Architect - Salesforce Sales & Revenue Cloud, you will be responsible for the end-to-end solution design of EXN's Salesforce Sales Cloud and Revenue Cloud CPQ implementation across the Lead to Order journey.
This is a senior solution leadership role within the Commercial Core team, ensuring the platform is business-aligned, scalable, secure and fit for future country rollout. You will provide design oversight during implementation, support key architecture decisions and help ensure the Salesforce CPQ/CRM platform remains sustainable across future releases.
This role will report to the Senior Director, CPQ & Salesforce Transformation.
As the Senior CPQ/CRM Solution Architect, you will:
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Own the end-to-end CPQ/CRM solution architecture for Salesforce Sales Cloud and Revenue Cloud CPQ, covering lead management, opportunity management, quoting, pricing, approvals and ERP order handoff.
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Design scalable solution patterns, data models, process flows and system interfaces across the Lead to Order journey.
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Lead solution design sessions and architecture reviews, providing guidance to the Product Owner, delivery partner and Salesforce delivery team across design, build and delivery.
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Work with Global Process Owners, Regional Transformation Leads and business SMEs to validate solution fit, promote fit-to-standard design and challenge unnecessary local variation.
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Shape the high-level integration and data approach between Salesforce CPQ/CRM and enterprise systems, including ERP, MDM/PIM and Workflow Ingestion.
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Establish and maintain solution governance, design standards and documentation, while providing oversight of delivery partner outputs to ensure alignment with business requirements, Salesforce best practice, scalability and maintainability.
Requirements
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Has 7+ years of Salesforce experience, including significant solution architecture, functional architecture or senior consulting experience across Sales Cloud and CPQ.
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Holds Salesforce CPQ Specialist, Sales Cloud Consultant, Application Architect or equivalent experience/certification.
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Has a proven track record designing enterprise-scale Salesforce CPQ/CRM solutions, ideally across multi-country and multi-currency environments.
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Has strong knowledge of Lead to Order processes, including pricing, discounting, approvals, quote generation, margin controls and ERP handoff.
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Understands data modelling, integration patterns and downstream ERP dependencies, with experience working alongside delivery partners, business stakeholders and enterprise architecture teams.
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Is a strategic, quality-focused and pragmatic solution leader who can balance long-term platform sustainability with practical delivery needs, while building consensus across technical and business teams.