IT Technician - Elite Performing School - Newcastle

Wayman Education is seeking a skilled and reliable IT Technician to join a busy and successful education provider in Newcastle. This is a brilliant opportunity for a technical professional to work in the heart of the Newcastle, supporting a large-scale network in one of the UK's most digitally advancing cities., You will be a key member of the technical support team, ensuring that the school's digital infrastructure is robust, secure, and user-friendly. From resolving day-to-day hardware issues to assisting with long-term network projects, your role will be essential in keeping the learning environment running smoothly., * Service Desk Support: Provide high-quality technical assistance to staff and students, resolving tickets related to hardware, software, and connectivity.

• Infrastructure Management: Maintain and troubleshoot servers, switches, and wireless access points to ensure 100% network uptime.
• Asset Management: Track and maintain the school's inventory of laptops, tablets, and desktop units, performing repairs and upgrades as required.
• Software Deployment: Oversee the installation and configuration of educational software and operating systems across the site.
• Cyber Security: Monitor system logs and ensure that firewall and anti-virus protections are up to date to safeguard school data.

• Experience in a dedicated IT support role, preferably within the education or public sector.
• Proficiency in Windows 10/11, Microsoft 365 administration, and Active Directory.
• Familiarity with networking protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Excellent communication skills and a "can-do" attitude toward problem-solving.
• Ability to prioritize tasks in a fast-paced environment and meet service level agreements (SLAs).

• Professional Environment: Work within a structured IT team with clear escalation paths and specialized senior leadership.
• Continuous Learning: Opportunities to work with a diverse range of technologies, including virtualized servers (Hyper-V/VMware) and cloud integration.
• Community Impact: Play a vital role in a school that is dedicated to improving the life chances of young people across the city.

This Newcastle-based institution is known for its inclusive community and its investment in modern technology. The IT department is central to the school's success, supporting a wide range of vocational and academic departments with specialized software needs. Why join this team?, Wayman Education has over 20 years of experience in the education recruitment sector. We are committed to finding technical professionals the right environment to grow their careers while providing schools with the reliable support they need.