Head of Technology

• Own our technology roadmap across B2B and D2C platforms, integrations, and internal tools
• Lead, mentor, and grow a small tech team
• Ensure our e-commerce, stock/inventory, studio booking, EPOS, and reporting systems are reliable, scalable, and fit for multi-country operations
• Lead the technical groundwork for European expansion, including currency, tax, localisation, logistics integrations, and compliance
• Work closely with the leadership team to translate commercial priorities into technical delivery
• Own vendor and platform decisions, balancing cost, reliability, and speed
• Build systems and processes that support rapid, sustainable growth without breaking under pressure
• Champion data security, uptime, and operational resilience across customer-facing and internal systems

Technologies:

• Support
• Security
• Shopify
• Office 365

• A-Level or equivalent
• Shopify experience: 2 years
• Microsoft Dynamics 365 experience: 2 years
• Technology management experience: 4 years
• Ability to reliably commute to Poole BH16 5SN or plan to relocate before starting work
• Proven experience leading technology for a multi-channel or e-commerce business (B2B and/or D2C)
• Experience scaling systems through periods of significant growth
• Comfort operating at both strategic and hands-on levels
• Strong communication skills with the ability to explain technical decisions to non-technical stakeholders
• Genuine attention to detail
• A humble, team-first attitude
• Experience with international or European expansion is a strong plus
• Experience in retail, jewellery, fashion, or a regulated/health-adjacent industry is nice to have
• Experience with EPOS, inventory management, and booking systems for physical locations is nice to have
• Familiarity with marketplace or concession trading is nice to have

We are a fast-growing, £10 million-a-year business serving the body modification industry, supplying jewellery and tattoo products B2B and running our own direct-to-consumer piercing studios within John Lewis. We are a tight, values-led team that cares about doing things properly, looking after our customers, and backing each other up. We are scaling into Europe and looking for a Head of Tech to build and lead the technology that will take us there. This is a hands-on leadership role with direct access to the leadership team, real ownership, and a culture that values hard work, honesty, attention to detail, and teamwork. We offer a competitive salary, company pension, employee discount, free and on-site parking, a health and wellbeing programme, and store discount. The role is based in Poole and is in person.