Support Engineer

• Deliver 1st and 2nd Line IT support to users across multiple sites.
• Manage incidents and service requests through to successful resolution.
• Install, configure and maintain desktops, laptops, printers, scanners and mobile devices.
• Support Microsoft 365, Azure and Intune environments.
• Administer Active Directory, Group Policy and Windows Server.
• Troubleshoot hardware, software and networking issues.
• Support VPN, Wi-Fi, DNS and DHCP environments.
• Assist with IT infrastructure upgrades and business improvement projects.
• Maintain accurate documentation and asset records.
• Deliver a high level of customer service to users across the business.

Technologies:

• Active Directory
• Android
• Azure
• Hardware
• Hyper-V
• Support
• Linux
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• Security
• VPN
• VMware
• Windows
• iOS
• Office 365
• Cloud

• Minimum 2 years experience in an IT Support, Service Desk or 2nd Line Support role.
• Strong knowledge of Microsoft Windows environments.
• Commercial experience with Microsoft 365, Active Directory, Azure, Microsoft Intune, Windows Server, Group Policy, DNS and DHCP.
• Experience troubleshooting desktop, hardware and networking issues.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple support requests.
• Full UK Driving Licence and access to your own vehicle.
• Desirable: VMware or Hyper-V experience.
• Desirable: VoIP or IP Telephony experience.
• Desirable: Endpoint Security solutions experience.
• Desirable: iOS and Android device management experience.
• Desirable: Linux or macOS exposure.
• Desirable: Manufacturing or industrial environment experience.

We are a well-established manufacturing business with an internal IT team, based in Whitefield and Royton, Greater Manchester. We offer a secure permanent full-time position with a competitive salary of £32,000+ DOE, flexibility for the right individual, exposure to modern Microsoft technologies including Azure and Intune, and the opportunity to work on infrastructure and IT improvement projects. Youll join a friendly, collaborative team with genuine opportunities for technical development and career progression while supporting users across office, warehouse and manufacturing environments.