Senior Systems Specialist T3 HIWFRS624481

As an ICT Systems Specialist, you'll be at the heart of supporting and enhancing a range of critical systems, acting as the go-to expert for the technologies that keep the Service running effectively. You'll tackle complex 3rd line issues, work closely with internal and external customers, and help shape system improvements by gathering requirements and driving valuable enhancements. You'll also have the opportunity to develop innovative solutions, support remote teams, and deliver an excellent standard of user support, all while ensuring systems remain aligned with legislation and Service policies., Provide 3rd line support and resolve complex system issues

Gather requirements for system enhancements and fault resolution

Lead user acceptance testing and ensure compliance

Promote innovative ICT solutions and new ways of working

Maintain technical documentation and user guides

Support data quality and reporting

Manage supplier relationships and technical performance

Coach and mentor ICT colleagues

Participate in and lead stakeholder meetings

Deputise for senior management when required, We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Experience in systems support and development

ITIL v4 knowledge or qualification

Understanding of system integration and software testing

Strong stakeholder and communication skills

Ability to translate technical concepts into plain language

Experience working with suppliers

Ability to manage competing priorities

Knowledge of data security principles

Pulled from the full job description

• Company pension
• Free flu jabs
• On-site parking