AI Enterprise Architect

We're supporting a leading consultancy specialising in CX transformations in the search for an experienced Enterprise Architect to join a major business and AI transformation programme.

This is not a traditional Enterprise Architecture role. We're looking for someone who operates at the intersection of business strategy and technology-someone who can advise senior stakeholders, shape transformation, and define pragmatic roadmaps that deliver real business value.

You'll work closely with C-suite stakeholders, including CTOs and CIOs, helping organisations make strategic decisions around operating models, platforms, AI and enterprise transformation. We're looking for someone with experience in:

• Enterprise-wide transformation programmes-not architecture in isolation
• Assessing business processes and target operating models
• Evaluating SaaS and enterprise platforms, with the ability to determine whether to optimise, replace or introduce new technology
• AI and automation strategy, including understanding when native platform capabilities are sufficient versus when bespoke solutions are required
• Defining practical target-state architectures and phased transformation roadmaps
• Designing governance, guardrails and human-in-the-loop controls for AI-enabled business processes
• Influencing and advising senior executives, including CIOs, CTOs and other C-suite stakeholders
• SaaS systems such as Salesforce, Dynamics, NICE, SAP, ServiceNow or Zendesk

• Strong consulting or advisory experience
• Expertise across enterprise architecture, business architecture and digital transformation
• Knowledge of cloud platforms, enterprise applications and modern technology ecosystems
• Experience balancing business outcomes, technology strategy and commercial considerations to deliver practical transformation
• Previous experience supporting contact centre, customer experience (CX) or customer operations transformation programmes, including platform, process, AI and automation initiatives, would be highly desirable., If you're an Enterprise Architect who enjoys solving business problems rather than simply documenting technology landscapes, we'd love to hear from you.