Helpdesk Administrator
Role details
Job location
Tech stack
Job description
Administrative duties include, answering the telephone, and booking in works with customers, processing of engineers reports and updating customer databases, sharing a busy "in-box" and answering customer queries.
Requirements
Excellent telephone manner is essential as is attention to detail.
This is a busy and varied role and the successful candidate must be able to prioritise and act in a quick and professional manner with all eventualities., * GCSE or equivalent (preferred), * Office/Computer: working on a service desk is essential with 5 years experience (required), * Customer service: 3 years (required)
Benefits & conditions
Pulled from the full job description
- Sick pay
- Life insurance
- Free parking
- Private dental insurance
- Company pension
- Private medical insurance
- Casual dress, Hours are Monday - Friday 8.30am - 5.00pm with 1 hour unpaid leave for lunch.
Free parking is available on site.
Additional benefits include, 20 days holiday, rising to 25 per annum, private health care, pension, insurance.
Job Types: Permanent, Full-time
Salary: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- Private dental insurance
- Private medical insurance
Schedule:
- Holidays
- Monday to Friday, * Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay