NiCE Solutions Architect
Ellison Coast
Charing Cross, United Kingdom
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 60KJob location
Charing Cross, United Kingdom
Tech stack
Artificial Intelligence
Computer Telephony Integration
Stream Analytics
Cisco networks
Job description
- Capture client requirements and architect appropriate technology solutions
- Produce clear, concise client-facing documentation that articulates business value
- Conduct workshops and showcases to demonstrate the value of proposed solutions
- Use vendor pricing and design tools, collaborating with internal stakeholders on commercial elements
- Build and maintain strong relationships with clients and internal teams as a trusted advisor
- Act as subject matter expert on NICE CXone Mpower - positioning its AI-powered capabilities, omnichannel routing, workforce engagement management (WEM), and analytics to clients at all levels
- Develop and nurture peer relationships with key partners, with particular focus on NICE as a strategic contact centre partner
- Stay current with emerging technologies and trends, and contribute to proposition development
- Mentor team members and contribute to design best practice
Requirements
- Strong client-facing and stakeholder relationship skills across all levels
- Excellent communication skills - able to listen, understand and tailor messaging to the audience
- Confident articulating solutions and business value, verbally and in writing
- Thorough understanding of contact centre technologies, including ACD, IVR, WFO, CTI and multi-channel
- Experience designing or deploying contact centre solutions
- Knowledge of NICE CXone Mpower (AI-powered omnichannel routing, WEM, real-time analytics) highly desirable; Cisco Contact Centre experience desirable
- Familiarity with the NICE partner ecosystem and ability to position NICE alongside complementary technologies such as Cisco
- Strong analytical, problem-solving and independent judgement skills
- Attention to detail, numerate, with negotiation and report-creation abilities